Internal Operations Auditor

Helpware

About The Position

Helpware is evolving into an AI-enabled, solution-led Business Process Management (BPM) company. The Internal Operations Auditor will play a critical role in ensuring that our global delivery model operates with consistency, efficiency, scalability, and strong governance while enabling innovation. This role is responsible for designing and building the company’s Operations Audit function from the ground up in close partnership with the SVP of Operations. The auditor will evaluate both traditional BPM service delivery and emerging AI-enabled workflows, ensuring that automation, human operations, data practices, and client commitments align with Helpware’s global standards. The position functions as a strategic improvement partner — not merely a compliance checker — identifying operational risks, inefficiencies, quality issues, and opportunities to strengthen performance across global teams.

Requirements

8–15+ years in operations audit, BPM/outsourcing operations, consulting, or operational excellence roles
Experience in global service delivery environments required
Deep understanding of BPM delivery models and operational drivers
Strong analytical, investigative, and problem-solving capabilities
Ability to assess complex human-plus-technology systems
Executive-level communication and presentation skills
Ability to influence without formal authority
High integrity, objectivity, and professional skepticism
Strong project management capabilities
Comfort working across cultures and time zones
Balance of rigor and practicality — able to recommend realistic improvements

Nice To Haves

Bachelor’s degree in Business, Operations, Accounting, Information Systems, or related field preferred but equivalent practical experience may be considered in lieu of a degree
Advanced degree preferred
Relevant certifications desirable (CIA, CPA, CISA, Six Sigma, PMP, or similar)
Background in contact centers, CX, back-office operations, or digital services strongly preferred
Experience with AI-enabled workflows, automation, or technology-driven operations highly desirable
Demonstrated success building programs or functions from the ground up