Internal Network Administrator

National Information Solutions Cooperative (NISC)•Lake St. Louis, MO

30d•Hybrid

About The Position

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. NISC is looking for a passionate, experienced Network Administrator to add to our internal network team. This Internal Network Administrator will design, implement, maintain, and support our growing hardware and software network infrastructure. They will be part of the internal systems and network team that is responsible for designing and developing scalable, maintainable, and highly available IT systems that meet NISC’s critical business objectives. This position will work closely with our internal tech teams and support staff to identify potential issues and fix existing problems.

Requirements

Advanced knowledge of “Next-Gen” firewalls.
Advanced knowledge of enterprise network switching/routing.
Advanced knowledge of Wi-Fi technologies.
Working knowledge of Linux and Windows operating systems.
Advanced knowledge of virtual infrastructure.
Advanced knowledge of setup and support of TCP/IP networks.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
A self-starter able to work independently but comfortable working in a team environment.
Excellent ability to demonstrate initiative and accountability.
Strong verbal and written communication skills.
Strong presentation and training skills.
Excellent telephone etiquette and an ability to deal effectively with customers.
Strong research and problem-solving skills.
Strong ability to organize and prioritize.
Excellent ability to be positive in the workplace.
Strong ability to demonstrate professionalism.
Strong ability to troubleshoot.
Strong ability to mentor others.
Ability to travel as often as necessary to meet the goals and objectives of the position.

Nice To Haves

5+ years of related experience preferred.
Bachelor’s Degree in an IT-adjacent field or equivalent experience.
Industry recognized certification such as CCNA, Network+ preferred.

Responsibilities

Lead the installation, support, and maintenance of advanced NISC network infrastructure including firewalls, routers, switches, wireless, and VPNs.
Troubleshoot and resolve advanced network problems.
Provide superior customer support to internal customers.
Support customers in all aspects of networking including troubleshooting, training, and ongoing support.
Research availability, performance, and security of network systems.
Monitor network performance to determine if adjustments need to be made
Create change requests (CRs) and follow up on resolution.
Perform research on advanced technical problems, resolve issues, and recommend changes or enhancements.
Execute the staging, installation, configuration, and training for NISC network equipment both onsite and remotely.
Draft and maintain technical documentation, including inventories of hardware, software, and network mapping.
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Draft and deliver training.
Serve as mentor to the team.
Perform work duties outside of regular business hours, on an as needed basis, to meet internal needs.
Other duties as assigned.
Commitment to NISC’s Statement of Shared Values.