Internal Enterprise Investigations Manager

Bank of America • Mesa, AZ

23h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a team of associates responsible for conducting investigations of internal employee fraud, misconduct, and abuse (includes vendors/contractors). Key responsibilities include reviewing and monitoring progress of active investigations, driving proper management and administration of investigations, and managing each associate's caseloads. Job expectations include possessing extensive subject-matter expertise and knowledge of bank systems/technology used in investigations, as well as the enterprise businesses, products, and functions.

Requirements

• Significant knowledge of regulatory, reputational, operational, and legal risks encountered in course of investigations.
• Proficient knowledge of bank systems/technology used in the course of investigations, as well as the enterprise, businesses, products, core corporate functions and bank policies.
• Exceptional written and verbal communication skills.
• Capacity for managing competing priorities, effective time management, thoroughness, and initiative.
• Proficient in Microsoft suite and other related software
• Critical Thinking
• Decision Making
• Investigation Management
• Issue Management
• Research
• Active Listening
• Fraud Management
• Legal Drafting and Writing
• Oral Communications
• Prioritization
• Adaptability
• Analytical Thinking
• Attention to Detail
• Problem Solving
• Written Communications

Nice To Haves

• Prior management and coaching experience
• Prior financial crimes investigation experience
• Extensive Interviewing skills and experience

Responsibilities

• Reviews investigative analysis and reports to ensure thoroughness, accuracy, and compliance with internal enterprise investigation practices
• Develops team members while managing individual and team performance, productivity, accuracy, compliance requirements, process improvements, and timeliness in delivery of investigation results
• Maintains relationships with key business partners and ensures proper internal parties are engaged on investigations
• Ensures that significant investigative issues and/or trends are identified, escalated, and acted upon through investigation reports and other escalation paths
• Leads investigations related task forces or special projects and provide consultation and guidance on investigative related issues to influence partners and outcomes
• Ensures that a team of associates maintain investigative and case files in accordance with department guidelines
• Files reports of suspicious activity and interacts with law enforcement agencies to file crime reports as required
• This position may also have responsibilities for managing associates.
• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Assesses talent and builds bench strength for roles across the organization.
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed