Internal Communications Specialist

BrightPath Early Learning & Child Care•Westlake, TX

About The Position

The Internal Communications Specialist supports the systems, standards, and execution discipline that translate enterprise priorities into clear, coordinated, and operationally viable field communication. This role is responsible for ensuring that communications tied to operational initiatives, programs, policies, and process changes are clearly articulated, well sequenced, and aligned with field readiness and capacity. The Specialist focuses on translating complex information into practical, actionable messaging that supports understanding, reduces confusion, and drives adoption across centers. Operating within the Organizational Alignment & Enablement function, this role partners closely with the Director of Organizational Alignment and cross-functional stakeholders to ensure communications are grounded in operational reality, aligned to rollout timing, and delivered in a way that supports execution in the field. This role reports to the Director of Organizational Alignment and works through strong collaboration, attention to detail, and disciplined execution in a highly matrixed environment.

Requirements

Bachelor’s degree in communications, business, or related field (or equivalent experience)
3+ years of experience in internal communications, operational communications, change communications, or related roles
Strong writing and editing skills with a focus on operational clarity and actionability
Ability to simplify complex information into clear, practical messaging for frontline audiences
Strong attention to detail with high standards for accuracy, consistency, and quality
Proven ability to partner cross-functionally and manage inputs in a matrixed environment
Strong organization, prioritization, and follow-through
Ability to align communications to sequencing, timing, and operational readiness
Basic understanding of communication effectiveness metrics and feedback loops

Nice To Haves

Experience supporting communications tied to operational changes, policy rollouts, or field execution preferred

Responsibilities

Translate operational priorities and rollout plans into clear, structured communication approaches aligned to field capacity
Align all messaging to the Field Impact Calendar to ensure proper sequencing and reduce overlap and change fatigue
Identify competing communications and recommend consolidation, deferral, or audience targeting adjustments
Ensure communications reflect timing, dependencies, and readiness of the field
Draft and edit internal communications for field and support center audiences (emails, toolkits, FAQs, announcements, leader notes)
Ensure all communications clearly articulate: what is changing, why it matters, what actions are required, by when, ownership, and support resources
Translate complex policies, procedures, and process updates into clear, practical, field-ready language
Ensure messaging supports execution—not just awareness
Maintain and apply communication standards and templates for operational rollouts (structure, tone, formatting, call-to-action, accountability)
Ensure consistency, accuracy, and alignment across all communications
Support governance routines that reinforce clarity around who communicates what, when, and how
Apply strong editorial discipline to reduce ambiguity and improve usability
Partner with SMEs and functional leaders (Operations, Health & Safety, HR, IT, Facilities, Finance, Growth/M&A, Procurement, etc.) to gather inputs and confirm accuracy
Coordinate communication inputs, approvals, and final sign-off aligned to established governance processes
Support leader readiness by developing talking points, huddle scripts, and reinforcement guidance for DOs, ADs, and CDs
Ensure alignment between communication intent and operational expectations
Support communication distribution across channels (email, intranet/LMS, toolkits, meetings, leader cascades)
Package communications with supporting materials (FAQs, job aids, quick references) to reinforce understanding and adoption
Track common questions and confusion points and update materials as needed
Ensure communications are reinforced beyond initial send to support sustained adoption
Monitor communication effectiveness through available signals (open rates, field feedback, volume, and themes of questions, adoption friction points)
Maintain a log of recurring issues or confusion and identify patterns
Recommend improvements to communication structure, sequencing, and templates based on insights
Contribute to the continuous improvement of communication playbooks and rollout practices