Internal Communications Manager, US

HSBC • New York, NY

10d

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The US Communications team supports the commercial outcomes of HSBC’s businesses and strengthens the firm’s reputation with key stakeholders.

Within the US Communications team, the internal communications function is focused on strengthening leadership visibility, strategic clarity, and colleague engagement across the US, with a particular emphasis on enabling senior executives to lead through modern, high-impact communications. A core priority is delivering a cohesive communications program that makes effective use of a broad range of channels, platforms, and formats to reach colleagues in more dynamic and engaging ways.

Reporting to the US Head of Internal Communications, the Internal Communications Manager will be responsible for supporting and executing impactful, creative and insight-led internal communications strategies that align with the strategic priorities of HSBC’s US business and strengthen employee advocacy and engagement.

Requirements

• Experience in Communications, with a focus on Internal/Employee Communications
• Excellent writing and editing skills, with the ability to tailor messages for different audiences and seniority levels
• Strong event management capabilities (planning, stakeholder coordination, speaker support, logistics/production)
• Strong stakeholder management skills and confidence working with senior leaders
• Proficiency in digital tools, content management systems, analytics platforms, and video production technologies
• High attention to detail. Calm, organized, and solutions-focused under time pressure
• Curious, proactive, and committed to continuous improvement. Positive, flexible approach when priorities shift

Nice To Haves

• Experience in the finance/banking industry preferred but not necessary

Responsibilities

• Support the implementation of effective employee and leadership communications programs that align with the US and global strategy
• Manage US internal communications channels
• Lead end-to-end execution of live and hybrid events (including town halls), including planning, speaker support, run-of-show, logistical and production coordination, and post-event follow-up
• Drive innovation in digital platforms to deliver high-impact, engaging communications
• Act as a trusted advisor to internal stakeholders, providing practical guidance, best practices, and messaging support to engage colleagues
• Support senior executives with briefing materials, key messages, Q&A preparation, and narrative development
• Oversee measurement of internal campaigns, sourcing employee feedback and providing insight into communications effectiveness
• Develop strong relationships across the global Communications team and key stakeholders to facilitate successful implementation of communications programs
• Source and provide locally relevant stories to feed global channels
• Contribute to a collaborative team culture by sharing ideas, improving ways of working, and supporting colleagues during peak moments

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed