Internal Advisor-Mercedes-Benz Grapevine

Avondale Group • Grapevine, TX

9d

About The Position

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Mercedes-Benz Grapevine a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand. EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY! Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024) Dental Vision FREE Company Paid Life Insurance FREE Employee Assistance Program Support for all employees 401K Retirement Plan Paid Holidays/Vacation/Paid Time Off Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg. Who is Avondale Group? A Career at Avondale Responsibilities In this position, the Internal Advisor ensures an extraordinary client experience while creating client advocates. The Internal Advisor will also ensure that all pre-owned vehicles undergo a 130-point inspection and that all new cars are prepared for delivery.

Requirements

• Writes Repair orders for new cars and conducts pre-delivery inspections for new and pre-owned vehicles
• Tracks open repair orders on new and pre-owned vehicles
• Tracks make-ready and porters
• Collects repair orders (ROs) from pre-owned managers for approval
• Verifies that deliveries are timely
• Communicates status of vehicles to Make Ready Manager
• Coordinates repairs from external vendors and issues purchase orders as needed
• Obtains proper management authorization for any and all charges to policy account
• Books, flags, and close internal repair orders
• Monitors key tracking system
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Responsibilities

• Writes Repair orders for new cars and conducts pre-delivery inspections for new and pre-owned vehicles
• Tracks open repair orders on new and pre-owned vehicles
• Tracks make-ready and porters
• Collects repair orders (ROs) from pre-owned managers for approval
• Verifies that deliveries are timely
• Communicates status of vehicles to Make Ready Manager
• Coordinates repairs from external vendors and issues purchase orders as needed
• Obtains proper management authorization for any and all charges to policy account
• Books, flags, and close internal repair orders
• Monitors key tracking system
• Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Benefits

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 251-500 employees