Automotive Service Advisor - Mercedes-Benz
About The Position
Are you passionate about delivering exceptional service and assisting customers with their automotive needs? Mercedes-Benz of Barrington, a proud member of the esteemed Murgado Automotive Group, is seeking a dedicated Automotive Service Advisor to join our team in Barrington, IL. Mercedes-Benz of Barrington is a premier luxury automotive dealership located in the vibrant community of Barrington, IL. As part of the Murgado Automotive Group, we are committed to excellence in every aspect of our business and take pride in representing one of the world's most prestigious automotive brands. Sign-on bonus of up to $5k for certified and experienced Mercedes Benz Technician!
Requirements
- Previous experience as an Automotive Service Advisor or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of automotive service and repair procedures.
- Ability to thrive in a fast-paced environment and work effectively under pressure.
- Proficiency in computer systems and automotive service software.
Responsibilities
- Greet customers and provide a warm welcome to the service department.
- Listen to customer concerns and accurately diagnose automotive issues.
- Provide detailed explanations of recommended services and repairs.
- Coordinate service appointments and communicate with customers throughout the service process.
- Generate service estimates and obtain necessary approvals from customers.
- Maintain accurate records of service transactions and customer interactions.
- Ensure customer satisfaction by delivering high-quality service in a timely manner.
Benefits
- Competitive compensation package with bonus opportunities.
- Comprehensive benefits package, including health insurance and retirement plans.
- Ongoing training and development opportunities to advance your career.
- Supportive team environment with opportunities for growth and advancement.
- Work-life balance with flexible scheduling options.
- Access to the latest tools and technology in automotive service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
