Internal Accounts Coordinator

Wolseley Group•Chesterfield, MO

39d

About The Position

We are Fusion Utilities, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! As an Internal Accounts Coordinator based in Chesterfield you’ll be responsible for: Effectively managing the National Contractors telephone enquiries, email inboxes and procurement portals to ensure customer requirements are met and orders are fulfilled efficiently.Building rapport with customers & suppliers, responding to any queries and processing sales. Assisting the sales team with preparing quotes, processing orders, and managing sales documentation. Utilising the pillar sales specialists. Serving as a key point of contact for National Contractors regarding order status, product information, and general inquiries, ensuring timely and accurate responses. Maintaining up-to-date records of customer accounts, sales activities, and communications in Salesforce systems. Proactively addressing and resolving any issues or complaints from customers, escalating to Account Managers when necessary. This is a full-time, permanent role working 40 hours per week Monday to Friday between 8am - 5pm.

Requirements

Previous experience in a sales coordinator or sales administrator role
Excellent communication skills and strong attention to detail
Exceptional organisational and proactive skills
A confident telephone manner

Responsibilities

Effectively managing the National Contractors telephone enquiries, email inboxes and procurement portals to ensure customer requirements are met and orders are fulfilled efficiently.
Building rapport with customers & suppliers, responding to any queries and processing sales.
Assisting the sales team with preparing quotes, processing orders, and managing sales documentation.
Utilising the pillar sales specialists.
Serving as a key point of contact for National Contractors regarding order status, product information, and general inquiries, ensuring timely and accurate responses.
Maintaining up-to-date records of customer accounts, sales activities, and communications in Salesforce systems.
Proactively addressing and resolving any issues or complaints from customers, escalating to Account Managers when necessary.