Intern

Intermountain Health • Denver, CO

1d • Onsite

About The Position

This position supports a department or functional area by completing assigned tasks and assisting with projects, providing the intern with hands-on exposure to the business and technical environment. The intern learns to deploy, support, maintain, and troubleshoot computers and other end-user devices. This role is designed to build foundational knowledge within the IT support specialty and represents a subset of the full competencies required in the field. The incumbent will require guidance, training, and oversight as they develop proficiency. The position operates under the direction of higher-level technical professionals, including Associate, Staff, Senior, and Consultant team members, who provide coaching, mentorship, and technical support. This is an Information Technology Support Internship with a duration of 3 months up to 1 year. It is not a remote position and requires travel between clinics to provide work-ticket support.

Requirements

• Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
• Strong written and oral communication skills and the ability to present ideas in user-friendly language.
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation with keen attention to detail.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve problems in a graceful and sensitive manner.
• Ability to successfully function in a fast paced, service-oriented environment.
• Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.

Nice To Haves

• Familiarity with Microsoft Suite of products
• Strong customer service skills
• Ability to communicate effectively with end users and team members
• Students in Information Systems or related field and/or equivalent work experience

Responsibilities

• Under the guidance of team members, learns to resolve minor computer issues and support new and existing systems while staying current with technology changes.
• Documents issue details and resolutions clearly and accurately in the ITIL ticketing system.
• Communicates regularly with support staff regarding project progress, incidents, and service request status, responding to messages based on priority.
• Assists with implementing enterprise-defined hardware and software security policies under team direction.
• Collaborates with team members to identify solutions and complete tasks that support individual, team, and departmental goals.
• Gains working knowledge of departmental and facility operations while contributing to a variety of projects that support business needs.
• Performs other duties as assigned.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The PEAK program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees