Carnival Corporation-posted 8 days ago
Intern
Hybrid • Fort Lauderdale, FL
5,001-10,000 employees

Princess Cruises, one of the world’s most recognized premium travel brands, offers guests unforgettable MedallionClass experiences across hundreds of global destinations. Our 10-week paid Summer Internship Program gives students hands-on exposure to the dynamic cruise and leisure travel industry. Interns contribute to meaningful projects while participating in professional development, leadership sessions, and enrichment activities that showcase life at Princess. We are seeking an exceptional Intern, Training & QA Technology professional to fill this role, based in our Fort Lauderdale office. The Training & QA Technology Intern is responsible for supporting the development and implementation of an AI-driven project aimed at improving service levels within the Customer Service organization. This role involves assisting in the design, testing, and deployment of AI solutions that enhance training effectiveness and quality assurance processes. The intern will work closely with the Senior Manager, Deployment Strategy Operations & Quality Assurance, as well as cross-functional teams in Training, QA, and Technology, to achieve project objectives. The ideal candidate will have a strong interest in artificial intelligence, problem-solving skills, and foundational knowledge of programming and data analysis. Here is a summary of what Princess is looking for in its Intern, Training & QA Technology. Is this you?

  • Assist in developing and testing AI tools to improve training delivery and QA monitoring for customer service operations.
  • Collaborate with Training, QA, and Technology teams to gather requirements and integrate AI solutions into existing workflows.
  • Analyze performance data and provide insights to refine AI algorithms for better service outcomes.
  • Perform other duties as assigned.
  • Currently enrolled in an accredited college or university program.
  • Strong communication and organizational skills.
  • Ability to work independently and in a team environment.
  • Basic understanding of AI concepts, machine learning, and data analytics.
  • Proficiency in programming languages such as Python or Java.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Interest in the cruise and travel industry is a plus.
  • Contribute to real projects that make an impact.
  • Access to learning resources, mentorship, and skill-building opportunities.
  • Connect with industry professionals and peers across departments.
  • Gain insight into operations and innovation within a global brand.
  • Opportunities to showcase your work and celebrate achievements.
  • Learn about potential career paths and future opportunities within the organization.
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