INTERN - Technology Change Enablement

Ryder Supply Chain Solutions • Coral Gables, FL

22h • $18 - $20

About The Position

Jump start your IT career with Ryder System, Inc.! Ryder’s Information Technology organization is strategically focused on growing the supply chain and transportation businesses through new technology-driven solutions that focus on optimizing transportation and supply chain networks. The Technology Change Enablement Intern will support the efforts to create a customized Onboarding Experience for new IT employees. The work will include supporting communications, engagement, knowledge and reference guides, as well as video capabilities. The intern would learn the ins and outs of how Ryder IT is structured, the technologies used to solve problems, the strategy & governance for the design of the future work, and have input into conveying our culture, learning, & development.

Requirements

• H.S. diploma/GED - High School Diploma or equivalent required
• Actively pursuing Bachelor’s or Master’s degree in: Communications, Marketing, Languages, or Liberal Arts, with a demonstrated interest in Technology Computer Science, Information Systems or Computer Engineering, with a demonstrated interest in UX Additional technical majors or business major with technical concentration may be applicable
• 0 to One (1) year ServiceNow platform or related cloud-based software
• 0 to One (1) year Canva and Kahoot!
• 2+ years PowerPoint
• High attention to detail
• Research oriented
• Focused on UX (User Experience)
• Open learning mindset
• Strong Word and PowerPoints skills
• Willing to proactively set up meetings
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as member of a team
• General knowledge of the operations of a business – required

Responsibilities

• Translate Change Management Plans and resources into a curated knowledge base (FAQs, playbooks, templates, impacts, stakeholder maps, comms calendars, training plans) into structured content that an AI agent can use.
• Design and test prompts, guardrails, and workflows; log and triage failure modes; propose fixes and improvements.
• Build and maintain “how to ask” examples, quick-start guides, and prompt patterns.
• Exposure to M365 Copilot/Copilot Studio, Azure OpenAI/Generative AI, or other LLM tools.
• Work with key leadership and subject matter experts to inform content creation
• Co-create onboarding micro-video and supplemental materials as an IT extension of Ryder’s enterprise onboarding
• Participate in all scheduling, set-up, and follow-up of facilitated onboarding events
• Ensure supplemental materials are properly categorized and accessible in a digital space
• Opportunity to learn and work with ServiceNow, Microsoft Teams, Microsoft Suite, Canva, Kahoot!, and more.
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED