Consultant, Program & Change Enablement

Nationwide•Grandview Heights, OH

13h•$97,000 - $180,000•Hybrid

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Consultant, Program & Change Management will serve as ALO’s dedicated change management lead across multiple large, enterprise‑driven transformation efforts (e.g., Annuity Modernization, Flagship AI, funded operational changes, and cross-functional initiatives). Unlike traditional project‑embedded change managers, this role provides an elevated, enterprise-wide view of all change impacting ALO, ensuring operational readiness, alignment, and clear communication across all levels. The consultant will partner with transformation program change managers, SBS change teams, impact managers, communications partners, and operational leaders to create a cohesive ALO change management model and raise overall maturity. Are you a change agent who is process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a Consultant, you'll lead design, planning and implementation of change strategies. This work includes implementation of program management, business readiness, and business release management capability projects to increase engagement, performance, and capacity for change. You’ll be responsible for multiple simultaneous medium and large-scale projects across channels, businesses and functions.

Requirements

Proven experience leading large‑scale transformational change from discovery through implementation and reinforcement.
Expertise in ADKAR or Prosci methodologies; Prosci certification strongly preferred.
Ability to communicate across all levels of leadership, from executives to front‑line teams.
Strong facilitation, influence, and relationship‑building skills.
Ability to identify change impacts, readiness gaps, and operational risks.
Undergraduate studies in business, applied management, or related field.
Ten years of business experience with five years of experience in program and organizational change management, preferably in an Insurance or Financial services environment, delivering strategic programs and/or building organizational capability at the work group level.
Knowledge of strategic planning, program/project management, organizational development, and process management.
Ability to consult with program leaders and lead program teams including developing plans, objectives and resource requirements within budgetary limitations.
Negotiation and group facilitation skills; ability to evaluate and apply problem-solving methodology including needs assessment, data acquisition and root cause analysis, and interpretive/strategic planning analysis; verbal and written communication skills for contact with all levels of company personnel in direct and indirect reporting relationships, and other external parties; ability to direct and motivate associates in all aspects of work.
Ability to understand how the business is leveraging core competencies for growth and profitability; understands the value proposition to external customers.

Nice To Haves

Experience collaborating with impact managers, communications teams, or operational readiness groups.
Background in insurance, annuity, or financial services.
Related graduate work (Organizational Development, Organizational Performance Improvement, MBA) preferred.
Project Management Professional (PMP), Certified Performance Technologist (CPT), or similar certification a plus.
Two years management experience is preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Responsibilities

Serve as ALO’s Central Change Management Hub: Connect and synthesize change activities occurring across programs, SBS, Shared Services, and other business units.
Assess Enterprise Change Impact on Operations: Analyze program timelines, scope, and impacts to front-line associates, operational readiness, customer/member experience, and staffing.
Lead End‑to‑End Change Management Activities: Facilitate stakeholder analysis, communications planning, readiness assessments, training coordination, reinforcement plans, and post‑implementation evaluation (90‑day outcome measurement).
Mature ALO’s Change Management Framework: Build repeatable methods, intake processes, and capability-building practices for long‑term change enablement.
Collaborate with Communications: Partner with ALO Communications (e.g., ALOCOM newsletter team) to leverage existing channels for change readiness updates and messaging.
Represent ALO in Program Forums: Build strong relationships with change managers from enterprise transformation initiatives.
Manages program management and change management activities in alignment with Nationwide’s change strategy, methods, tools and program plans.
Creates project plans, implementation strategy and consults with business and program leaders to ensure plans meet business need.
Drives implementation of change enablement plans for successful completion of assigned projects.
Assists in building program and change enablement methods, frameworks, tools and learning modules to evolve the enterprise change portfolio management capability into well-managed Business Releases, or improve the delivery of strategic programs, or increase operations capacity for change, engagement and performance.
Consults with program leaders and executives from assigned program or business units to identify and addresses critical gaps that if not removed or reduced may prevent the sustainable adoption of change or the benefits realization of strategic investments including decision-making, risk and issue escalation, role clarity, change communication, business readiness, and other enabling competencies.
Partners with program leaders to identify opportunities to strengthen sponsorship and key constituent support to drive the change work with the assigned program or business unit. This includes focus on building capacity for change within the program or business unit.
Proactively supports and participates in program and change enablement Community of Practice networks to encourage capability uplift and proliferation of program and change competency and community. This includes identification and implementation of common development needs across program and change leaders. Networks include individuals and groups inside and outside of the organization who can provide quick advice or solutions; influence internal and external leaders, and share program and change enabling methods, tools and expertise.
Responsible for developing in program and business unit leaders working knowledge and pragmatic application of program and change management methods and tools to deliver program results and business unit objectives.
Contributes to the integration of change management strategies within broader business model to build growth and profitability.
Contributes to the development of department and project budgets.
Assists and coaches the internal staff; provides functional advice or training to less experienced team members; facilitates planning activities.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire