Summer Internship - Service Operations

Cleveland Brothers Equipment Company • Hunker, PA

32d

About The Position

Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia, and western Maryland, has an immediate opportunity for a motivated Intern - Service Operations for our 2025 Summer Internship Program. Are you ready to experience a unique opportunity to gain firsthand experience within our dynamic operations team? We recognize the invaluable contribution that fresh perspectives and innovative ideas can bring to our organization! By offering internship opportunities, we aim to provide aspiring professionals with a platform to gain hands-on experience and exposure in their respective fields. We're seeking an Intern to learn the service operations business at our New Stanton, PA location. Position Summary: This internship is a unique opportunity for a career minded individual to gain firsthand experience in the service operations department. Work alongside our experienced service team to gain knowledge of multiple aspects of the operations process and support various aspects of the equipment maintenance, customer service, and operational efficiency.

Requirements

• MS Office proficiency: Familiarity with tools like Word, Excel, and PowerPoint.
• Organizational skills: Ability to manage tasks, schedules, and data efficiently.
• Strong communication abilities: Both written and verbal.
• Critical thinking: Problem-solving and decision-making skills.
• Self-starter: Demonstrating initiative and proactiveness.
• Research and writing skills: Useful for tasks like policy development and employee communications.

Nice To Haves

• The preferred candidate will be currently pursuing a Bachelor's degree in Business Administration, Operations Management, or related field
• The preferred candidate will be a current college student in a bachelor's degree program seeking an internship.

Responsibilities

• Collaborate with service coordinator to schedule equipment maintenance and repairs
• Address customer inquiries and concerns
• Maintain accurate records of service requests, repairs, and maintenance
• Analyze service data to identify trends, areas for improvement, and efficiency
• Collaborate with the service operations teams to identify areas for process improvement
• Prepare reports on service performance metrics

Benefits

• Advancement: Start your career with a dynamic organization that wants to see you succeed! As an Intern, you will see and experience limitless career opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

What This Job Offers

• Career Level: Intern
• Industry: Motor Vehicle and Parts Dealers
• Number of Employees: 251-500 employees