Intern, Retail Experience
About The Position
The Retail Experience Intern will support Hyundai's mission to enhance customer satisfaction by analyzing survey data, identifying key concerns, and researching industry trends. This role combines data insights with best practice development for dealers and field teams, while assisting in process improvement initiatives across sales and service. The intern will also help recognize outstanding dealership employees, explore emerging technologies and vendors, and contribute to programs such as Facility Quality Evaluation, Delivery Experience Platform, Mobile Service, and Express Service.
Requirements
- Must be a high school graduate
- Must be a currently enrolled undergraduate or graduate student in a related functional field
- Available for a full-time paid internship in June to August 2026
- Local to Fountain Valley, CA (no relocation or housing will be offered)
- Must be eligible to work up to 40 hours per week
- Must be legally authorized to work in the US on a full-time basis during the internship
- Visa sponsorship is not available
- Work hours are 8:00 AM to 5:00 PM (Monday-Friday)
Responsibilities
- Utilize HRX platform to identify top customer experience opportunities
- Combine this information with online research and available training to create best practices
- Investigate trends for further analysis by the analytics team
- Investigate verbatim for the new project to reward good behavior for the program mgmt. team
- Work with the rewards vendor and our licensed merchandise vendor to send recognition to dealership employees
- Investigate new vendors in the sales and service process technology space
- Work to onboard new sales & service processes and communicate launches to the field and dealers
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
