Guest Experience Intern

Cambria • Eden Prairie, MN

2d • Onsite

About The Position

Cambria’s internship program is a 12 week experience that successfully exposes interns to business need projects, professional development, assigned mentors and Cambria leaders. We help students identify their career interests and participate in two-way learning opportunities to develop their professional skill sets. Prepare to immerse yourself in a paid full-time, summer internship program that strives to provide cross-disciplinary work experiences. In the end, you will leave feeling accomplished, valuable and having made a difference. The Guest Experience team is looking for a Guest Experience Intern to join their team in Eden Prairie! Position Summary: This role supports the optimization of the overall guest experience through the analysis of guest communications, interactions, and feedback. Working cross-functionally, you will collaborate with team members to develop and execute strategies that deliver a world-class guest experience. The role is responsible for identifying inefficiencies, uncovering insights, and proposing innovative solutions that enhance guest satisfaction and create memorable experiences. Additionally, you will review and evaluate guest-facing spaces and touchpoints, providing recommendations to improve usability, engagement, and overall experience quality.

Requirements

• Strong attention to detail
• Design experience essential
• Critical thinking and data analytical skills
• Excellent written and verbal communication skills
• Ability to work independently or within a team
• Ability to work efficiently under pressure, prioritize multiple tasks and meet deadlines
• Education: Pursuing a Bachelor's degree in Communication, Design, or Business Administration. Expected graduation date of 2026, 2027, and 2028.
• Experience: Some experience in a related field preferred
• Systems: Proficient with Microsoft Programs, Google Suites, Adobe Creative Cloud

Responsibilities

• Complete and present a capstone project related to department business needs. This will include research, analysis, and presenting the overall findings and suggestions to peers and Cambria Leaders.
• Develop an understanding of the current guest experience and the impact on the organization and identify areas we can improve.
• Develop customer follow up and takeaway to ensure our customer has a thoughtful experience.
• Assist to curate areas customers interact with that deliver education and create a thoughtful experience.
• Understand the importance of collaboration with team members at all levels.
• Participate in various activities/events to understand the opportunities to enhance processes that improve the customer experience.
• Collaborate with cross-functional teams to gather requirements and translate them into actionable solutions.
• Develop an understanding of industry trends, designs and emerging technologies to drive continuous improvement.
• Complete special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 1,001-5,000 employees