Intern - Project Lifecycle Support – Complaint Connect, Year-Round

Continental•Rock Hill, SC

6h•Onsite

About The Position

We are seeking a proactive, self-starting intern eager to gain hands-on experience across the full project lifecycle. This role supports the global Complaint Connect project. The role offers exposure to both business and IT functions. What You’ll Do: Collaborate with project leads from business and IT, and engage with stakeholders across internal teams and external vendors. Assist in analyzing and documenting data flows, field mappings, and integration logic, including validating JSON payloads and database records using SQL. Help create and maintain technical and functional documentation, including mapping documents, test plans, and process flows. Participate in manual testing and, if technically proficient, contribute to automated test development. Assist with Business Acceptance Testing by prioritizing reported bugs, coordinating with IT teams, and managing retesting cycles. Why This Role Is Unique: You’ll be involved in a major, long-term initiative with a lifecycle extending over a year. You’ll gain exposure to real-world project management, cross-functional collaboration, and enterprise-level system implementation. Ideal Candidate: A self-motivated individual with strong analytical and communication skills. Comfortable working in a dynamic, fast-paced environment. Interested in technology, business processes, and project delivery.

Requirements

Currently pursuing a Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or a related field.
Must have a minimum GPA of a 2.8 or higher.
Minimum Junior standing or higher
Able to work a minimum of 20+ hours per week during normal business hours (Mon-Fri) on site in our Rock Hill facility
Strong analytical and critical thinking skills, with the ability to evaluate options and present findings clearly.
Excellent written and verbal communication skills; comfortable creating presentations and interacting with diverse stakeholders.
Familiarity with project management concepts and methodologies, especially Agile/Scrum.
Detail-oriented with strong organizational skills; able to track tasks and manage priorities effectively.
Basic understanding of software development and system integration processes.
Self-motivated, proactive, and eager to learn in a fast-paced environment.

Nice To Haves

Experience or coursework in manual or automated testing is a plus.
Experience with Programming, ideally Java, is a plus
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with project tracking tools like Jira or Trello is a bonus.

Responsibilities

Collaborate with project leads from business and IT, and engage with stakeholders across internal teams and external vendors.
Assist in analyzing and documenting data flows, field mappings, and integration logic, including validating JSON payloads and database records using SQL.
Help create and maintain technical and functional documentation, including mapping documents, test plans, and process flows.
Participate in manual testing and, if technically proficient, contribute to automated test development.
Assist with Business Acceptance Testing by prioritizing reported bugs, coordinating with IT teams, and managing retesting cycles.