Intern, IT Service Desk

Landmark Credit Union Talent Acquisition•Brookfield, WI

2d•Onsite

About The Position

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union. NATURE AND SCOPE Our Landmark Summer Internship Program offers a unique, hands-on experience designed to help you build valuable skills in key corporate areas that align with your field of study. Our paid, full-time internship program is located at our Brookfield Headquarters building and runs for 12 weeks, from May 26 - August 14, 2026. During this time, interns will have the opportunity to participate in professional development activities, network with peers, and engage with senior leaders. Through this experience, you’ll explore potential career paths, expand your knowledge of Financial Institutions, and strengthen your professional skills that will prepare you for future success in a dynamic, People First culture. Team Overview The IT Service Desk Intern is responsible for providing efficient and professional IT equipment support to associates across all the organization’s locations, including configuring, installing, and supporting desktop PC’s and laptops, software and peripheral equipment. Performs investigation into IT issues being experienced by Landmark associates and resolves issues using identified solutions and develops solutions to address issues. Learning Objectives As a Service Desk Technician Intern, you will gain hands-on experience with the entire hardware and software installation process, including imaging systems, installing software, troubleshooting hardware and software issues, and resolving associate and branch personnel end user computing issues. In addition, the intern will: • Work with Service Desk Specialists to answer trouble calls and resolves issue tickets. • Travel to branches to install, trouble shoot and install end user hardware and software.

Requirements

Must be enrolled as a full-time student pursuing an Associate’s degree in Information Technology, or a related field. Preference will be given to candidates entering their final year and/or previous internship experience.
Demonstrated understanding of Windows operating systems, software applications and a working knowledge of the core processing system.
High level of understanding of PC architecture and peripherals, and a working knowledge of servers and networks.
Must have a reliable vehicle for travel to branches, and a flexible schedule including early mornings, late evenings, etc. as needed.
Must be able to lift up to 50 pounds.
Strong written and verbal communication, teamwork, and time management skills.
Ability to meet deadlines while working independently and as part of a team.
Strong organizational skills with attention to detail.
Demonstrated strong analytical and problem-solving abilities.
Ability to work 40 hours per week for the 12-week program with the ability to accommodate early mornings, and late evenings if needed.
Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

Responsibilities

Learn our corporate culture and basic day-to-day communication/work processes.
Learn the financial industry and data needs of our business partners.
Install, upgrade, and configure printing, directory structures, rights, security and software on company servers.
Answer, evaluate, prioritize and document incoming requests for assistance from associates experiencing IT problems and requesting IT services.
Build, install, and deploy desktops, laptops, and other associate devices, software, and peripheral equipment at all company locations.
Maintain and update the asset inventory and log and track new hardware purchases.
Work collaboratively to develop solutions to issues that have not been experienced before and document them for future reference in appropriate tools.
Participate in team meetings and contribute ideas.
Attend and participate in meetings, workshops, and training sessions.
Take on special projects and assignments as directed by managers.
Perform other duties as needed