Intern - Hotline Response and Service Coordinator
About The Position
The Hotline Response & Service Coordinator Intern supports the 24/7 operability of the BCFS HHS – Common Thread – TX anti-trafficking program by assisting with hotline response, crisis screening, service coordination, and administrative support. This position is intended for a student currently completing academic field hours toward degree completion in a human services-related field. The intern will gain hands-on experience in crisis response, survivor-centered communication, referral coordination, trafficking screening, and documentation within a trauma-informed and survivor-centered framework, while working under direct supervision of program leadership.
Requirements
- Pass all required background checks and screenings
- Participate in all program trainings
- Demonstrate strong communication, emotional regulation, organization, and leadership potential
- Ability to work independently and as part of a multidisciplinary team
- Strong verbal and written communication skills
- Cultural sensitivity and empathy
- Ability to maintain composure during crisis situations Maintain confidentiality of sensitive information
- Demonstrate strong organizational and time management skills
- Exhibit professionalism, reliability, and strong work ethic
- Willingness to accept direction from program staff
- Arrive on time for all assigned shifts
- Complete tasks within assigned timelines
- Commit to weekly supervision meetings
- Participate in weekly team meetings
- Currently pursuing a degree in Social Work, Psychology, Criminal Justice, Public Health, Communications, Sociology, or related field
- Experience working with vulnerable youth, survivors, or trauma-impacted populations.
- Demonstrated leadership or supervisory capacity through academics or professional experience.
Responsibilities
- Accept and respond to inbound hotline contacts during assigned shifts
- Assist with phone-based trafficking screening and crisis assessment under supervision
- Support referral and intervention processes for qualifying cases
- Provide survivor-centered communication during crisis situations
- Assist in identifying appropriate referral pathways
- Support coordination with community partners and resources
- Maintain awareness of regional referral networks
- Assist with follow-up documentation
- Ensure all hotline contacts are documented accurately in program databases
- Assist with call logs, intake notes, and referral summaries
- Follow confidentiality and data protection protocols
- Assist with office operations including filing, data organization, and supply coordination
- Support service plan tracking and logistics tasks as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
