Intern, Hospitality and Retail

Farm Sanctuary • Watkins Glen, NY

7h • $16 - $16 • Onsite

About The Position

The Hospitality and Retail Intern will gain hands-on experience in guest services, retail & hospitality operations and event support while contributing to the organization's mission.
Highlights:
Paid internship - $16.00 per hour with access to benefits
Free onsite housing - personal room with shared living spaces - at our flagship location nestled in the Finger Lakes Region
Hands-on experience engaging with guests and mission-aligned supporters!

Nice To Haves

• Excellent customer service and interpersonal skills
• Professional and gracious in high-volume situations
• Knowledge of farmed animal and vegan issues
• Effective communication, public speaking, and outreach skills with various audiences
• Ability to work independently and exercise good judgment
• Efficient organizational skills and attention to detail
• Team player and collaboration skills when working with colleagues
• Willingness and ability to perform physical labor and moderate lifting
• Valid driver’s license and clean driving record, preferred
• Alignment with Farm Sanctuary’s values of compassion, understanding, integrity, transformation, and freedom.
• Familiarity, commitment to, and experience with the practice of equity and social justice, and the principles embedded in Farm Sanctuary’s mission
• We embrace candidates from a range of backgrounds and experiences, regardless of whether they satisfy all the specified requirements. We encourage you to apply, even if you have an unconventional or non-traditional background

Responsibilities

• Retail
• Welcome and engage visitors, offering information and wayfinding assistance.
• Assist with the opening and closing of the sanctuary shop
• Assist with inventory management including restocking, receiving product, ticketing, and visual merchandising
• Assist with sales transactions, provide excellent customer service including product recommendations.
• Assist with identifying and sourcing local artisanal offerings.
• Maintain cleanliness and organization in the shop and visitor areas.
• Provide feedback and input on top selling and slow selling merchandise as well as other customer insights.
• Assist with running weekly sales and inventory reports
• Bed & Breakfast
• Assist with guest check-in and check-out and provide warm and welcoming hospitality
• Support housekeeping tasks, including room setup and replenishing amenities.
• Address guest inquiries and provide information about Farm Sanctuary mission and local attractions
• Support onsite manager with weekly guest check-in report to coordinate with housekeeping and cafe manager.
• Assist Sanctuary Guides with public and private tours.
• Assist with checking in tour visitors and event attendees
• Events
• Assist with the coordination of onsite experiences and event planning and execution
• Assist with maintaining inventory of hospitality event supplies
• Provide hands-on support for cafe operations during events, assisting with food prep, service and guest experience.
• Help with the solicitations of in-kind donations of food, beverages, etc. by preparing in-kind outreach letters and following up on requests via email and phone calls.

Benefits

• Eligibility to participate in Farm Sanctuary’s 403(b) and medical insurance plan
• Free onsite housing - personal room with shared living spaces - at our flagship location nestled in the Finger Lakes Region

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees