Intern - Global Business Applications Service Experience

Sonoco • Hartsville, SC

19d

About The Position

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. To be considered for this Internship, you must be currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field. Our Service Experience Team is dedicated to empowering employees and enhancing workplace efficiency through innovative technology solutions. We manage critical business applications, including ServiceNow, Moveworks, and Appspace, to ensure seamless employee experiences and operational excellence. Join us this summer and gain hands-on experience with cutting-edge tools while contributing to initiatives that positively impact employee engagement and productivity. Position Overview: We are seeking a highly motivated and tech-savvy Summer Intern to join our Service Experience Team. As an intern, you will play a key role in optimizing employee experiences through the implementation, analysis, and enhancement of technology tools. You’ll collaborate with cross-functional teams to understand business needs, identify opportunities for improvement, and support the management of platforms like ServiceNow, Moveworks, and Appspace. This is an excellent opportunity for someone who is passionate about technology, employee experience, and problem-solving. If you enjoy learning new tools, tackling challenges, and improving workplace processes, we want to hear from you. What You’ll Gain: Hands-on experience with leading business applications like ServiceNow, Moveworks, and Appspace. Exposure to real-world challenges and opportunities in driving employee engagement through technology. Collaboration with experienced professionals in a dynamic and supportive environment. Opportunities to make meaningful contributions to projects that impact employee experience across the organization. Mentorship and guidance to help you grow your skills and career. Potential for full-time employment based on performance. At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.

Requirements

• Currently pursuing a degree in Information Technology, Computer Science, Business Administration, or a related field.
• Strong interest in workplace technology tools and enhancing employee experiences through innovative solutions.
• Excellent problem-solving skills with a proactive mindset.
• Strong communication and collaboration skills; ability to work effectively with cross-functional teams.
• Detail-oriented with the ability to manage multiple tasks and priorities.

Nice To Haves

• Familiarity with platforms like ServiceNow, Moveworks, Appspace, or similar tools is a plus, but not required.
• Basic knowledge of data analysis, workflows, and user experience design is desirable.

Responsibilities

• Assist in the day-to-day management and operation of ServiceNow, Moveworks, and Appspace to ensure optimal functionality and user satisfaction.
• Identify opportunities to improve employee interactions with these platforms and recommend solutions to streamline processes.
• Gather and analyze user feedback, platform analytics, and business metrics to assess performance and identify areas for improvement.
• Work closely with team members and stakeholders on projects to implement new features, workflows, or integrations within the business applications.
• Create user guides, FAQs, and other documentation to support employees in using these tools effectively.
• Test new configurations, features, and updates to ensure they meet business requirements and deliver a positive user experience.
• Stay informed about new trends, tools, and best practices in workplace technology and employee engagement.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

What This Job Offers

• Career Level: Intern