Intern, Genesis Customer Experience

Hyundai•Fountain Valley, CA

24d•$25•Onsite

About The Position

At Genesis, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It's time you rethink what you expect from an employer. At Genesis, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. Intern, Genesis Concierge Genesis is creating a Concierge team to facilitate prospecting and nurture programs with our two new model launches in 2026. This intern will assist in UAT testing, LLM adjustments for AI integrations, process mapping, supporting high call volumes post-reveal, and additional assignments to support a brand-new initiative at the heart of supporting a premium guest experience.

Requirements

Must be a high school graduate
Bachelor's candidate
Experience with system integrations and platform start-ups
Guest-facing experience (e.g. retail, hospitality, etc.)
Experience process-mapping and building learner guides
Experience working with data sets to provide reporting and analytics
Experience creating, reviewing and editing presentations
Financial and accounting knowledge is a plus
Passion for automobiles, automotive industry, and luxury products
Automotive/dealership/luxury experience a plus
Hospitality and guest experience skills
Strong problem solving and analytical skills.
Self-motivated, high initiative works well independently.
Excellent collaboration, interpersonal, and communication skills.
Exceptional time management skills.
Strong computer skills - Microsoft Office, Word, PowerPoint, Excel, Access, and Outlook.
Experience with Alteryx and Tableau a plus.
Available for a full-time paid internship in June to August 2026
Local to Fountain Valley, CA (no relocation or housing will be offered)
Must be eligible to work up to 40 hours per week
Must be legally authorized to work in the US on a full-time basis during the internship
Visa sponsorship is not available
Work hours are 8:00 AM to 5:00 PM (Monday-Friday)

Nice To Haves

Financial and accounting knowledge is a plus
Automotive/dealership/luxury experience a plus
Experience with Alteryx and Tableau a plus.

Responsibilities

Ensure process from Affirmation to Prospecting to Nurturing is detailed and continually enhanced
Work cross-functionally with Consumer Affairs and GCS teams to ensure proper hand-off and escalations when required
Partner with Marketing to ensure full understanding of event and gifting strategy, including execution and follow-up
Develop process with Genesis Retail Experience and Owner Marketing teams on delivery expectations and how to integrate owner education moments up-funnel
UAT Concierge platform at launch, ensuring seamless integration between Concierge platform and Connex, Five9, GCS/MyGenesis, and more.
Partner with vendor to refine LLM as new questions, product updates, and improvements are needed
Report issues and maintain support log for open tickets to ensure timely closure
Field escalations and handle with proactive, solution-oriented problem solving
Support guest calls directly as needed or requested
Weekly cross-functional meetings (attend, organize, track)
Support finance and recovery efforts (budget tracking, purchase orders, reconciliation)
Ad-hoc tasks and projects as needed.