Intern, FAE
About The Position
We are CalAmp. Enabling operational excellence for a world in motion. CalAmp provides flexible solutions to help organizations worldwide monitor, track and protect their vital assets. We enable transportation and logistics, government, industrial and vehicle manufacturers to improve efficiency, safety, visibility and compliance using best-in-class SaaS solutions tailored for their business. CalAmp offers an engaging and diverse work environment where people take pride in their contributions and share in the company’s success. We empower our employees to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. From our headquarters in beautiful Carlsbad, California to offices in Minnesota, Mexico City, London, Milan, and Madrid, CalAmp spans the globe to deliver connected intelligence.
Requirements
- Local to the Carlsbad, CA area during summer 2026
- Demonstrable experience in a highly technical discipline, like computer programming, networking, or vehicle telematics
- Working knowledge of cellular communication technologies
- Quickly analyze and grasp technical architectures and unique customer solutions
- Perform standard troubleshooting practices to hardware and software using various test equipment
- BS (or working towards) in Electrical Engineering, Computer Science, or equivalent
- Demonstrated leadership, creativity, and problem-solving abilities.
- Excellent written and verbal communication skills
- Perform in a fast past, dynamic environment
- Highly organized
Nice To Haves
- Experience in a programming language like C or scripting language like Python.
- Embedded Linux experience
- Spanish language proficiency
- Any certifications in OBD / JBUS / Modbus vehicle bus protocols
- Industry experience in the internet of things / vehicle telematics
- Soldering or other electronics and PCB related skills
Responsibilities
- Learn to use, manage, and generate reports and data out of the (Jira) CRM system.
- On a daily basis, work on a variety of issues reported by our varied customer base.
- Provide post-sales Tier-I customer support using Customer Management Software.
- Apply your unique abilities to solve challenging technical problems related to Hardware, Firmware, Installation and Wireless backend functions
- Learn to use and troubleshoot CalAmp Telematics products both on the bench and in the field
- Duplicate, document and present product issues to Engineering and Validation Teams and confirm when issue resolved. Help Validation Team improve product testing.
- Develop scripts and configure devices according to customer requirements
- Gather analyze and report statistical data using in-house device management system
- Support Tier II-IV support teams with research, analysis and testing.
- Partner with Sales Team to communicate complicated resolution strategies
- Contribute to Technical documentation, user guides and knowledgebase articles.
- Support and analyze and diagnose RMA requests.
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What This Job Offers
Career Level
Intern
