Intern/Co-Op - Customer Experience

Consumers Energy • Multiple Locations, MI

24d

About The Position

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar. For consideration, please remember to upload your College Transcript(s) [o ffi cial Or un off icial] and supporting documentation into the "Supporting Documents" section of your application. This position is not eligible for sponsorship Department Summary The Customer Experience Internship Program is designed for current college students or recent graduates with a passion for customer experience and a portfolio demonstrating service design, user experience, visual design, or UX/UI work. This program is a key contributor to advancing Customer Organization objectives and provides exposure to high‑impact energy industry initiatives.

Requirements

• Enrolled and actively pursuing a bachelor or master's degree in the Experience Design and Design Thinking or a similar field.
• The minimum GPA requirement for this internship position is 3.0.
• A portfolio showcasing service design, user experience, visual design, or UX/UI work.
• Strong writing skills and the ability to communicate technical information clearly and accessibly.
• Experience with design tools such as Adobe XD, Sketch, Figma, or similar.
• Basic understanding of user-centered design principles and methodologies.
• Ability to work collaboratively in a team environment.
• Ability to identify issues, create hypotheses, structure thinking, and perform analysis that address business issues
• Experience developing plans that move from strategic recommendations to implementation
• Demonstrate the ability to identify information sources, gathering and interpreting data
• Willing to interview Company subject matter experts, customers, industry experts
• Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
• Accurately perform financial, statistical and scenario modeling
• This position will be located at one of our locations in Michigan’s lower peninsula and may require driving
• Experience with Design Thinking
• Knowledge of accessibility standards and best practices.
• Strong problem-solving skills and attention to detail.
• Duties and who these individual reports will fluctuate between projects, departments and offices.
• Lead and/or assist with business analysis and support for the plans, reports, impacts, contracts, schedules, estimates, data collection, observations, and field investigations.
• Provide business analysis and support services with accuracy, on time and under budget.
• Use computer assisted applications software and equipment

Responsibilities

• Designing wireframes, prototypes, and UX/service design documentation
• Communicating design concepts through meetings and documentation
• Conducting user research and usability testing
• Collaborating with Product Managers, Marketing, and Creative teams
• Producing design artifacts such as storyboards, user flows, journey maps, and scenarios
• Supporting the delivery of customer strategic initiatives focused on performance metrics, process efficiency, and customer satisfaction
• IMPORTANT NOTE: Opportunities may include Summer 2 026 or part‑time as signments. Applications will be collected during January–February 2026 as part of the winter/spring recruitment cycle.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern