Interim Housing Solutions Manager (4567)

MERCY HOUSE • Ventura, CA

2d • Onsite

About The Position

The Housing Solutions Manager, under the direction of the Senior Director, is responsible for the oversight and leadership of the Housing Solutions, Rapid Re-Housing / Leasing / Permanent Supportive Housing programs. This position provides supportive services, housing search, and advocacy to individuals and families who are experiencing or are at-risk of homelessness. The Housing Solutions Manager also provides guidance and support to the Housing Solutions team, ensures case management services are provided to clients by using evidence-based strategies, and makes sure program goals are met. This position works closely with the Housing Solutions Administrative Manager.

Requirements

• Bachelor’s degree in social work or related field
• Minimum two years of experience in a supervisory role or higher
• Experience providing housing services to homeless individuals with mental health and substance abuse issues
• Working knowledge of Housing First Model and client-centered strategies
• Experience with HMIS database is strongly preferred
• A valid CA driver’s license, proof of insurance, and a reliable vehicle are required
• Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
• Effective communication skills in both written and verbal forms
• Ability to speak effectively in public settings
• Ability to work effectively with a diverse population, including homeless families and individuals
• Ability to perform crisis intervention as needed
• Maintain a positive, professional, and safe environment while on duty
• Establish and maintain effective working relationships with colleagues and business partners
• Ability to multitask, maintain confidentiality, and meet deadlines
• Proficiency in Microsoft Office programs, including but not limited to Word, Excel, and PowerPoint
• General knowledge of community resources available in Orange County
• Ability to lift, push, and pull up to 50 pounds at times
• Prolonged periods of sitting at a desk and working on a computer

Nice To Haves

• Fluency in Spanish is of significant value

Responsibilities

• Support and manage the day-to-day operations for the Housing Solutions Programs, Rapid Re-Housing, Leasing, and Permanent Supportive Housing programs
• Provide quality assurance checks ensuring programs are audit-ready
• Oversee the development and maintenance of case files on a regular basis
• Oversee HMIS data collection and review monthly data reports for accuracy
• Collaborate with Regional Director and Senior Director to ensure program budgets are updated accurately
• Oversee the coordination of housing inspections to ensure units meet habitability standards
• Oversee and provide support regarding the leasing operations of Permanent Supportive Housing and Rapid Re-Housing programs
• Manage the disbursement of financial assistance in collaboration with the Housing Solutions Administrative Manager
• Working knowledge of Fair Market Rents and income calculations
• Provide reports to the Executive team when requested
• Prepare and provide program reports as requested by program administrators
• Assist with the implementation of new programs and provide creative input to the Executive team during planning stages of new projects
• Determine the type and length of assistance to be provided to eligible clients
• Attend program meetings as required per program contracts
• Maintain program spreadsheets and rosters updated to ensure program compliance
• Provide supervision and oversight to Navigators, Case Managers, Leasing Agents, and Supervisors
• Demonstrate leadership and team-building qualities to implement the mission and core values of the agency
• Oversee quality control of case files on a regular basis to ensure accurate, up-to-date documentation on all clients, including but not limited to Housing Stabilization Plans, case notes, income recertifications, housing inspections, FMR studies, etc.
• Encourage professional development
• Provide support and guidance to staff in emergency situations and as necessary
• Hire, train, supervise, evaluate, and recommend termination of program staff as necessary, in collaboration with program directors
• Conduct monthly team meetings
• Meet with direct reports individually at least monthly
• Facilitate staff meetings and case conferencing meetings in collaboration with Senior Director
• Review and evaluate employee performance
• Conduct 90-day, midyear, and annual reviews
• Assist direct reports in developing case management plans, including financial planning and goals with participants
• Assist Housing Solutions Agents in identifying and developing strategies to increase housing placements for Rapid Re-Housing programs
• Meet regularly with case managers and/or leasing agents to case conference and track clients’ progress
• Provide information and appropriate referrals to individuals/families in need of assistance
• Maintain effective relationships with landlords and collaborating agencies
• Guide staff in providing housing services utilizing trauma-informed care and strengths-based approaches, which are in line with Housing First and Harm Reduction principles
• Participate in networking functions and community meetings
• Maintain active involvement with community service organizations
• Attend staff meetings and training workshops as assigned by supervisor
• Apply up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
• Develop new partnerships with other agencies to enhance current services
• Participate in committee meetings and provide feedback as necessary
• Perform ad hoc projects as appointed by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager