Interim Chief Operating Officer

HealthPoint•College Station, TX

About The Position

BASIC FUNCTION Responsible for overseeing the organization's day-to-day operations, ensuring efficient and effective delivery of healthcare services, the Chief Operating Officer (COO) collaborates with the senior leadership team, establishes operational strategies, and promotes a patient-centered approach to care. This role requires strong leadership, operational expertise, and a commitment to quality, accessibility, and affordability of healthcare for underserved populations. PRIMARY RESPONSIBILITIES AND DUTIES Operational Leadership and Strategy: Develop and implement operational strategies, policies, and procedures to support the FQHC's mission and strategic goals. Collaborate with the executive team to define organizational priorities, performance targets, and quality improvement initiatives. Foster a culture of operational excellence, innovation, and continuous improvement throughout the organization. Ensure alignment between operational goals and financial sustainability. Clinical Operations Management: Oversee the delivery of high-quality, patient-centered care across all clinical departments and programs. Collaborate with healthcare providers to optimize clinical workflows, enhance care coordination, and improve patient outcomes. Monitor and analyze clinical performance metrics and key performance indicators, identifying opportunities for improvement. Implement best practices, evidence-based guidelines, and quality improvement initiatives to enhance clinical operations. Facility and Resource Management: Ensure the effective utilization and management of physical facilities, equipment, and resources. Collaborate with the facilities and maintenance team to maintain a safe, clean, and functional environment for patients, staff, and visitors. Develop and implement resource allocation strategies to optimize efficiency and cost-effectiveness. Monitor and forecast resource needs, including staffing, supplies, and equipment, to support optimal patient care delivery. Patient Access and Satisfaction: Oversee patient access strategies to ensure timely and equitable access to healthcare services for underserved populations. Monitor and analyze patient satisfaction data, feedback, and complaints, taking appropriate actions to address concerns. Implement strategies to enhance the patient experience, improve patient engagement, and promote patient-centered care. Collaborate with the patient registration and scheduling team to optimize appointment scheduling processes and reduce wait times. Regulatory Compliance and Risk Management: Ensure compliance with all relevant regulatory requirements, licensing standards, and accreditation guidelines. Stay informed about federal, state, and local healthcare regulations, and implement necessary policies and procedures to maintain compliance. Identify and mitigate operational risks, develop contingency plans, and implement appropriate risk management strategies. Collaborate with the compliance and quality teams to conduct internal audits, monitor compliance metrics, and address any compliance issues. Information Technology and Data Management: Collaborate with the information technology team to ensure the security, integrity, and accessibility of patient data. Leverage data analytics to drive operational decision-making, identify trends, and support performance improvement initiatives. Promote the use of technology to streamline operations, enhance patient care, and support telehealth initiatives if applicable. Collaboration and Partnerships: Foster strong relationships with community organizations, healthcare partners, and stakeholders to enhance collaboration and promote community health initiatives. Collaborate with external agencies, payers, and regulatory bodies to advocate for the needs of the FQHC and its patient population. Participate in community engagement activities, public health initiatives, and healthcare coalitions to address health disparities and improve population health. Leadership and Team Management: Provide leadership, guidance, and support to operational teams, fostering a culture of teamwork, accountability, and professional growth. Set performance goals, conduct performance evaluations, and provide ongoing feedback and coaching to staff. Promote effective communication, collaboration, and coordination among operational departments and with other areas of the organization. Performs other duties as assigned. Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.) LEADERSHIP RESPONSIBILITIES Contributes to the development of strategic and operational plans. Develops recommendations for senior management on strategic and operational goals and objectives within the operations function. Participates in strategic and operational planning processes, providing research and input as appropriate. Develops Department/Clinic/Division goals and objectives based on overall strategic and operational plans. Is an active participant in senior-level organizational planning and management Serves as a member of the senior leadership team of the organization, participating in the process and contributing to organization-wide decision making and implementation of initiatives. Along with other senior organizational leaders, develops strategic and operational plans for the organization Develops and implements strategic and operational plans for the operations function, aligning them with organization wide goals and objectives. Effectively prioritize tasks and projects based on business needs and resources. Ensure alignment of initiatives with organizational priorities and objectives. Manage competing demands and adapt to changing priorities. MISSION, VISION, AND VALUES Empathy - Demonstrates empathy and respect for diversity in the workplace by treating all patients, guests, and colleagues with politeness and inclusivity. Open to learning from different perspectives and experiences. Excellence - Maintains ethical and safety standards and shows integrity in work-related activities. Aims for excellence in job performance. Enjoyment - Shows gratitude, appreciation, a commitment to learning, and professionalism by seeking feedback, accepting constructive criticism, and being open to growth and improvement in their job role. Commitment to Patient/Customer Service - Exhibits good patient/customer service skills and professionalism during patient, customer, colleague interactions. Uses effective communication skills, listens to patients/customers, and responds to inquiries and concerns in a timely manner. Handles challenging situations professionally, ensuring timely resolution of problems to create positive patient/customer experiences.

Responsibilities

Operational Leadership and Strategy: Develop and implement operational strategies, policies, and procedures to support the FQHC's mission and strategic goals.
Collaborate with the executive team to define organizational priorities, performance targets, and quality improvement initiatives.
Foster a culture of operational excellence, innovation, and continuous improvement throughout the organization.
Ensure alignment between operational goals and financial sustainability.
Clinical Operations Management: Oversee the delivery of high-quality, patient-centered care across all clinical departments and programs.
Collaborate with healthcare providers to optimize clinical workflows, enhance care coordination, and improve patient outcomes.
Monitor and analyze clinical performance metrics and key performance indicators, identifying opportunities for improvement.
Implement best practices, evidence-based guidelines, and quality improvement initiatives to enhance clinical operations.
Facility and Resource Management: Ensure the effective utilization and management of physical facilities, equipment, and resources.
Collaborate with the facilities and maintenance team to maintain a safe, clean, and functional environment for patients, staff, and visitors.
Develop and implement resource allocation strategies to optimize efficiency and cost-effectiveness.
Monitor and forecast resource needs, including staffing, supplies, and equipment, to support optimal patient care delivery.
Patient Access and Satisfaction: Oversee patient access strategies to ensure timely and equitable access to healthcare services for underserved populations.
Monitor and analyze patient satisfaction data, feedback, and complaints, taking appropriate actions to address concerns.
Implement strategies to enhance the patient experience, improve patient engagement, and promote patient-centered care.
Collaborate with the patient registration and scheduling team to optimize appointment scheduling processes and reduce wait times.
Regulatory Compliance and Risk Management: Ensure compliance with all relevant regulatory requirements, licensing standards, and accreditation guidelines.
Stay informed about federal, state, and local healthcare regulations, and implement necessary policies and procedures to maintain compliance.
Identify and mitigate operational risks, develop contingency plans, and implement appropriate risk management strategies.
Collaborate with the compliance and quality teams to conduct internal audits, monitor compliance metrics, and address any compliance issues.
Information Technology and Data Management: Collaborate with the information technology team to ensure the security, integrity, and accessibility of patient data.
Leverage data analytics to drive operational decision-making, identify trends, and support performance improvement initiatives.
Promote the use of technology to streamline operations, enhance patient care, and support telehealth initiatives if applicable.
Collaboration and Partnerships: Foster strong relationships with community organizations, healthcare partners, and stakeholders to enhance collaboration and promote community health initiatives.
Collaborate with external agencies, payers, and regulatory bodies to advocate for the needs of the FQHC and its patient population.
Participate in community engagement activities, public health initiatives, and healthcare coalitions to address health disparities and improve population health.
Leadership and Team Management: Provide leadership, guidance, and support to operational teams, fostering a culture of teamwork, accountability, and professional growth.
Set performance goals, conduct performance evaluations, and provide ongoing feedback and coaching to staff.
Promote effective communication, collaboration, and coordination among operational departments and with other areas of the organization.
Performs other duties as assigned.
Effectively carries out tasks and responsibilities beyond core job duties and primary role.
The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)
Contributes to the development of strategic and operational plans.
Develops recommendations for senior management on strategic and operational goals and objectives within the operations function.
Participates in strategic and operational planning processes, providing research and input as appropriate.
Develops Department/Clinic/Division goals and objectives based on overall strategic and operational plans.
Is an active participant in senior-level organizational planning and management
Serves as a member of the senior leadership team of the organization, participating in the process and contributing to organization-wide decision making and implementation of initiatives.
Along with other senior organizational leaders, develops strategic and operational plans for the organization
Develops and implements strategic and operational plans for the operations function, aligning them with organization wide goals and objectives.
Effectively prioritize tasks and projects based on business needs and resources.
Ensure alignment of initiatives with organizational priorities and objectives.
Manage competing demands and adapt to changing priorities.