Interface Analyst

Healthcare Systems and Technologies, LLC•Nashville, TN

14d•Remote

About The Position

At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work. In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve.

Requirements

2-3 years’ work experience in information technology, computer systems, computer science or related field
Working knowledge of interface/integration technology concepts (e.g., HL7, APIs, databases, client-server, querying software, and communications protocols)
Strong communication, problem-solving, and time management skills
Organizing and managing workloads and backlogs in a fast-paced environment
Excellent customer service skills
Strong analytical and decision-making skills
Able to work independently and as part of a tightly integrated team
Ability to generate clear documentation with attention to detail
Bachelor’s degree preferred with three or more years diversified technical support experience in a corporate environment
Associates or Technical School degree with five or more years diversified technical support experience in a corporate environment

Nice To Haves

Some experience with SQL preferred
Experience with Mirth and/or other healthcare data engines a plus

Responsibilities

As part of the interoperability department, works to establish interfaces for surgery center clients and their business partners.
Interfaces are critical to client success with the HST platform and are implemented alongside a core HST product or post-implementation of our core products.
Must be able to follow project plans and gain an understanding of business and information technology.
Quality Assurance testing and application function verification may also be necessary when appropriate.
Install and maintain interfaces for surgery center clients and their business partners.
Proactively coordinate with internal teams, client IT teams, and HST vendors to obtain configuration information, coordinate and test interface installs.
Identify areas of improvement to streamline interface implementations.
Routinely manage and troubleshoot issues with live interfaces and escalate issues to the development team as needed.
Document interface install processes and process changes.
Support QA efforts for interface products in conjunction with the product and development teams.