Intensive Field Case Manager

City and County of Denver • Denver, CO

2d • Hybrid

About The Position

Intensive Field Case Manager - Department of Public Health and Environment With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $63,679 - $84,375 We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date This is a limited position with an expected end date of December 31, 2026, with the possibility of extension. Location In this position you can expect to work onsite at the Denver Post Building located at 101 W. Colfax Ave, Denver, CO 80202 approximately 20% of your schedule, and out in the surrounding community approximately 80% of your schedule. What You’ll Do Denver's Department of Public Health and Environment (DDPHE) is dedicated to advancing Denver's environmental and public health goals. DDPHE works collaboratively with city, state and community partners to conduct education, community engagement, and enforcement to promote healthy people, healthy pets, and a sustainable environment. DDPHE oversees a number of services related to public health and the environment and is comprised of six divisions: Division of Shared Services and Business Operations; Community & Behavioral Health; Public Health Investigations; Denver Animal Protection; the Office of Medical Examiner; and Environmental Quality. For more information on DDPHE’s programs and services, visit the DDPHE website at: Denver Department of Public Health and Environment. We foster an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive. The Community & Behavioral Health division has an opening for an Intensive Field Case Manager (Roads to Recovery or "R2R"). The Intensive Field Case Manager will hold a caseload of criminal justice impacted individuals experiencing transiency, behavioral health issues, and/or substance use disorder, who face an extreme number of challenges and barriers and will require several face-to-face interactions per week. This position primarily operates in the field, approximately 80% of your time. As a R2R Intensive Field Case Manager, you will work closely with additional R2R case managers, supervisors, and community-based partners across the City of Denver to establish a coordinated response within the intersection of criminal justice and co-occurring disorders. The Intensive Field Case Manager will be responsible for outreach, in-reach, client check-ins, data collection, client tracking, client placements and referrals, and indefinite client care management and support. The Intensive Field Case Manager will be responsible for maintaining healthy relationships with team members, clients, and community-based partners. R2R supports Mayor Johnston’s 2025 “All In Mile High Goal” to bring 2,000 people off the streets and into temporary housing, and another 2,000 into permanent housing. R2R continues to be a coordinated effort towards an intervention, treatment and rehabilitations pipeline.

Requirements

• Bachelor’s Degree in Social Work, Psychology, Mental Health, or a related field.
• Three (3) years of experience working with and counseling patients and individuals with special needs such as mental health issues, substance abuse, homelessness, and marginalized individuals within the criminal justice system.
• Requires a valid Driver’s License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Nice To Haves

• At least 2 years’ experience managing a complex care caseload and providing case management services in the community.
• Experience working with unhoused community members, individuals with chaotic substance use, and individuals diagnosed with a severe and persistent mental illness
• Comprehensive knowledge base of community resources
• Dedication to trauma-informed, person centered, and culturally responsive care
• Ability to build trust and rapport quickly
• Competence with determining the most appropriate level of care for a participant to meet a participant’s need
• Strong ability to be flexible and work with a team
• Enjoyment from working outside of the typical office space
• Exceptional organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent customer service skills, along with initiative, empathy, flexibility, and patience, which will translate to work with clients, other City agencies, and community partners.
• Previous training in motivational interviewing and harm reduction best practices
• A tenacious work ethic.
• Strong situational awareness and ability to de-escalate situations
• Ability to adapt to changing situations.
• Bi-lingual or multi-lingual would be highly beneficial for this work, though not required.

Responsibilities

• Manage a caseload of clients with high-service utilization and needs that could include transiency, behavioral and mental health disorders, substance use disorders, medical health, job readiness and education, and criminal justice involvement.
• Work as a team amongst Denver City agencies to include The Office of Social Equity and Innovation, The Department of Safety, The Office of Neighborhood Safety, The Office of Housing Stability and other programs managed by The Department of Public Health and Environment.
• Maintain positive and co-working relationships with community partners and health providers.
• Actively participate in community outreach, jail-based in-reach, diversion, and reentry efforts for identified clients.
• Support clients with a wrap-around care management model to ensure consistent communication, engagement, and employable “safety nets” in the event of client disengagement.
• Act as a liaison between R2R program management, client referral, and community partners.
• Meticulously track client data, client engagement, and client outcomes.
• Transport clients to treatment placements, resources, or other services.
• Communicate with contract managers on provider outcomes.
• Participate in team meetings, individual and group consultation, and community-based learning opportunities.
• Along with all department staff, this position will actively participate on an emergency preparedness and response team to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan.
• Other duties as assigned.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level