Intensive Case Manager

SAFER FOUNDATION•Chicago, IL

56d

About The Position

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment. General Summary: An Intensive Case Manager (ICM) at Safer Foundation is responsible for determining potential clients' eligibility/suitability for services, conducting the enrollment process, and providing case management services during program enrollment and follow-up. These services include but are not limited to supporting program recruitment efforts, conducting assessments, assisting with client barriers, and providing wrap-around and supportive services to prospective clients with arrest, and conviction records. The case manager will help clients identify training and/or employment goals that will potentially help the client obtain and sustain meaningful employment. He/she acts as a coach and trainer for Safer clients enrolled in the Clean Jobs Network Program. The ICM provides effective, comprehensive, and holistic services to each client on his/her assigned caseload. This position works across agency departments and assists in recruiting for training and career pathways related to the Clean Jobs Network Program.

Requirements

Knowledge of the needs of people with arrest and conviction records, especially reentry populations and initiatives
Knowledge of human behavior and performance; individual differences in ability, personality, and interests, learning and motivation
Knowledge of group behavior and dynamics and societal trends and influences
Demonstrated organizational and problem-solving skills
Excellent verbal and written skills; able to effectively present information in individual or group settings
Aptitude for client engagement and intensive case management
Self-reliant, resourceful, and outcome-driven with the capability to function in a fast-paced, start-up environment
Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging).
Bachelors Degree in a related field (Social Work, Human Services, Psychology, etc.), or a minimum of 2 years of experience
Previous experience in client services or case managing low-skilled low-income adults
Proficiency with MS Office Suite (Word, Excel, Outlook) applications

Responsibilities

Adheres to all federal, state, and local requirements to maintain the confidentiality of clients' personal information
Maintain engagement once enrolled, to ensure clients remain engaged and are contacted according to their individual needs and program requirements
Provide counseling aligned with Safer Skills training specifically designed for justice-involved individuals
Offer available high-demand occupational training to eligible clients, providing support and access to wrap-around services as needed for client success
Work one-on-one with clients to address issues that arise during programming that threaten clients' suitability for services
Refer job-ready candidates to the Job Developers, working closely with both parties to ensure job placement success and retention
Administer contextualized SST (Safer Skills Training) and various assessments such as Work Keys.
Collaborate/refer as needed with other Safer programs to add success of the client well-being and outcomes
Other duties as assigned.
Conduct potential client prescreening and preliminary assessment to determine eligibility/suitability for the program
Verify clients’ training enrollment, attendance, progress, and milestones with training instructors
Act as liaison between training instructors and clients to assist in resolving problems as they arise, involving the program manager if needed
Provide intensive retention follow-up for working clients through weekly contact at 30, 90, 180 and 365 days of employment.
Collect required items, documents, and programmatic assessments needed for program enrollment; utilizing items to complete the client intake/registration and enrollment process
Create, maintain, and update client Audit-Ready hard files following Safer’s Quality Assurance protocol; while documenting all client activities by case notes via electronic database(s)
Develop Individual Employment Plans with clients documenting barriers and creating plans to accomplish short and long-term goals identified
Provide reports requested to show program metrics, demographics, services, and other areas related to a specific grant(s) and project(s)