Intensive Case Manager

Catholic Charities Tompkins/Tioga•Ithaca, NY

2d•$23 - $23

About The Position

The Catholic Charities Intensive Case Manager (ICM) provides comprehensive counseling and case management services to individuals transitioning out of homelessness within the Tompkins transitional housing program, with a specific emphasis on supporting those affected by substance use disorders and/or co-occurring mental health diagnosis. This role adopts a trauma-informed, client-centered approach to conduct needs assessments, create tailored care plans, and facilitate access to community resources.

Responsibilities

Provides intensive, person-centered case management to program participants, emphasizing housing stability, community integration, and holistic support.
Refers clients to appropriate and relevant services internally and externally.
Conducts needs assessments, develop individualized care plans, and facilitate access to community resources in collaboration with participants to address their unique needs and goals.
Conducts comprehensive assessments to identify participant needs, strengths, and goals.
Collaboratively develops and implements individualized care plans focused on housing stability and other service needs.
Coordinates access to community-based support services, including housing, substance use counseling, mental health treatment, medical care, financial assistance, and employment support.
Advocates clients to ensure they receive necessary services and support.
Meets with program clients regularly to provide support, assistance with accessing services, transportation as needed, and crisis intervention, including evening and weekends as needed.
Develops client safety plans, including considerations for crisis resolution during evenings and weekends.
Maintains accurate and up-to-date client records in accordance with program guidelines and regulations.
Documents client participation in services using the Homeless Management Information System (HMIS).
Develops and implements transition/discharge plans for clients, ensuring access to permanent supportive housing and continued support services.
Collaborates closely with program staff, including Peer Support Specialists and Resident Assistants, to ensure coordinated and holistic support for participants.
Collaborates with housing staff to assist individuals in developing person-centered support plans focused on housing stability, recovery goals, and community integration.
Provides input and feedback based on expertise, whether it's in case management, peer support principles, or other relevant experiences.
Adheres to program policies and procedures for addressing client complaints, incidents, and violations of occupancy agreements.
Supports participants in understanding program regulations and expectations for maintaining housing stability.
Works collaboratively with clients, program staff, and external service providers to develop and manage recovery-focused care plans tailored to individual needs and preferences.
Advocates for and facilitate access to a range of services and supports, including health care, substance use treatment, employment assistance, and basic living needs assistance.
Attends staff meetings and other Catholic Charities functions.
Completes other duties as assigned