Intensive Case Manager - Health Professional III

State of Colorado•Jefferson County, CO

45d

About The Position

This position is responsible for identifying placement resources across the State, establishing relationships with those stakeholders, developing processes to facilitate good and complete referrals, and liaising between the MHTL Homes Team and the placement locations. This position requires specialized knowledge regarding complex systems issues and points of access within those systems. This position will collaborate with the MHTL Homes Team regarding best referral options to ensure good referrals are made, client needs can be met, and cross-entity relationships are strengthened. This position will engage in problem solving and critical thinking to ensure referral submissions are complete, timely, and tracked. It is expected this position will develop working relationships across the MHTL Homes Team as well as potential referral entities. This position is responsible for educating and collaborating with the MHTL Homes Team regarding community resources and proactively identifying and resolving potential barriers. This position will require case coordination skills, identification and development of process and procedure, apply critical thinking and analytical skills, and communicate effectively with others.This will include determining how to create and coordinate tracking processes to ensure timely referral response and ongoing cross departmental training. Lastly, this position analyzes problematic cases by anticipating barriers, assessing each barrier, and reaching conclusions that may result in new internal processes, systems, or education. The role of the Intensive Case Manager includes providing support and education to people with mental illness and to community stakeholders regarding illness and care options in the community. This position begins collaboration with the MHTL Homes Team at time of admission and throughout the course of their treatment. This position facilitates referrals for housing and assists in coordination and linkage of any other resource the individual may need upon discharge (identification cards, social security cards, green cards, birth certificates, vouchers, etc.). This may include completion of various assessments, collaborating on community reintegration plans with clients, etcetera. This position is expected to meet with clients as necessary, monitor progress towards discharge, monitor all discharge referrals, maintain confidentiality, and make site visits to potential referral entities as often as is necessary to both build relationships with the various locations and assess continuity of care.

Requirements

Six (6) years of relevant experience in Behavioral health, mental health, substance use, congregate care settings, residential settings, case management or relevant to the work assigned to this position
A combination of related education (Health or Human Social Services degree), and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Nice To Haves

Previous state employee
Experience in Behavioral health, mental health, substance use, congregate care settings, residential settings, case management, community outreach
Bachelor's degree in Health or human/ social service or related field or equivalent combination of education and experience

Responsibilities

Community and Stakeholder Liaison:
Responsible for identifying stakeholders and community resources throughout the entire State of Colorado, establishing relationships, and sharing information. In order to do so effectively, this position engages in site visits in preparation for clients transitioning/discharging to their next step in their treatment, developing educational materials to provide to treatment and placement locations, as well as educational materials to provide to MHTL Homes Team.
Remains in communication with all treatment and placement locations to track bed availability and engage in post-discharge follow up. In addition, this position will obtain and submit all referral documentation, monitor the progress and outcome of each referral, and provide feedback to the MHTL Homes Team and leadership.
In collaboration with the Admissions & Coordination Team supports streamlined, timely, and appropriate referrals to the MHTL Homes.
Discharge and Transition Planning, Placement, & Referrals:
Responsible for knowing what information and materials are required for referrals to each placement location and is tasked with collaborating with the MHTL Homes Team to ensure referral packets are complete and accurate. This information is necessary to prepare clients for discharge from the MHTL Homes services and to ensure clients have the appropriate discharge services in place at time of discharge. Should additional documentation or information be required such as identification cards, green cards, social security cards, etc.
Supports acquisition of those items. Once a referral for discharge is submitted, this position tracks the status of each referral and remains in communication with placement locations until the referral is closed. In order to do so, this position creates effective and efficient mechanisms for tracking and outcomes.
Establishes practices on behalf of the MHTL Homes Team with placement sites that are mutually effective and include documentation needs and timeframes. Throughout the process, this position maintains stakeholder relationships by soliciting feedback regarding processes and goodness of fit of the various clients in their care admitted from the MHTL Homes.
Partners with placement sites across the State and engage in site visits to best learn the facility, establish relationships, and will serve as the liaison should any placement site like to visit the MHTL Home.
Develop Protocols and Processes:
Responsible for establishing relationships with community agencies and developing comprehensive contacts to utilize for facilitation of referrals for discharge and transition planning purposes.
Analyzes patient needs and various office services and procedures to develop and implement protocols for the MHTL Homes regarding client placement processes.
Participates in education and training, remains current in multiple system agencies and community entry points, updates internal protocols and processes, and shares resources with MHTL Homes Team.
Other Duties as Assigned:
Other duties as assigned

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program.