Integrations Support Specialist

QuaverEd, Inc.•Nashville, TN

4d•$50,000 - $60,000•Hybrid

About The Position

QuaverEd, Inc on Music Row in Nashville, TN is seeking an Integrations Support Specialist to join a highly motivated team serving thousands of schools across the nation and around the world. This position will be responsible for onboarding school districts who use our curriculum platform as well as providing frontline phone and email support to school districts. Additional responsibilities may include planning the development of software tools/apps to aid operations. The Job Title role is not a remote work position. All employees must live within commuting distance of Music Row in Nashville. We are currently requiring all team members to work at minimum 3 days a week in the office on the QuaverEd campus and allowing 2 days remote. This requirement is subject to change at the discretion of the team member's Supervisor and company policies. QuaverEd, Inc. offers an excellent benefits package including 80 hours of vacation per year with an increase after 3 years, 12 paid holidays, 60 hours of sick leave, subsidized health care up to $9,000 per year, a 401(k) program with no participation fees. QuaverEd also offers full employer paid basic life, fertility, health advocate, teladoc, identity theft and a collegial, supporting atmosphere. QuaverEd, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, disability, age, or genetic information.

Requirements

You bring excellent communication skills and a genuine passion for customer success
You have solid SQL skills and a working knowledge of networking, databases, and cybersecurity
You’re comfortable engaging directly with customers and internal teams across multiple communication platforms
You have a 2-year degree or equivalent experience, with a desire to grow your technical expertise

Nice To Haves

Bonus points if you know authentication protocols (SAML, LDAP, OAuth) or IMS Global standards (LTI, OneRoster).

Responsibilities

Onboard school districts quickly and efficiently by connecting our platform with theirs, enabling Single Sign-On and integrated rostering
Troubleshoot and resolve technical issues across phone, video, and email channels, delivering exceptional customer service
Collaborate closely with teammates and software engineers to develop and improve internal tools that streamline operations
Manage SQL databases and work with authentication protocols like SAML and OAuth to keep integrations running smoothly
Onboarding school districts in a timely manner across various technologies and platforms
Resolve support tickets from school district IT teams, maintaining consistent responsiveness and high customer satisfaction
Actively contribute ideas that improve onboarding workflows and internal tooling