Integrations Support Specialist

QuaverEd • Nashville, TN

1d • $50,000 - $60,000 • Hybrid

About The Position

QuaverEd, Inc on Music Row in Nashville, TN is seeking an Integrations Support Specialist to join a highly motivated team serving thousands of schools across the nation and around the world. This position will be responsible for onboarding school districts who use our curriculum platform as well as providing frontline phone and email support to school districts. Additional responsibilities may include planning the development of software tools/apps to aid operations.

Requirements

• You bring excellent communication skills and a genuine passion for customer success
• You have solid SQL skills and a working knowledge of networking, databases, and cybersecurity
• You’re comfortable engaging directly with customers and internal teams across multiple communication platforms
• You have a 2-year degree or equivalent experience, with a desire to grow your technical expertise

Nice To Haves

• Bonus points if you know authentication protocols (SAML, LDAP, OAuth) or IMS Global standards (LTI, OneRoster)

Responsibilities

• Onboard school districts quickly and efficiently by connecting our platform with theirs, enabling Single Sign-On and integrated rostering
• Troubleshoot and resolve technical issues across phone, video, and email channels, delivering exceptional customer service
• Collaborate closely with teammates and software engineers to develop and improve internal tools that streamline operations
• Manage SQL databases and work with authentication protocols like SAML and OAuth to keep integrations running smoothly
• Onboarding school districts in a timely manner across various technologies and platforms
• Resolve support tickets from school district IT teams, maintaining consistent responsiveness and high customer satisfaction
• Actively contribute ideas that improve onboarding workflows and internal tooling

Benefits

• QuaverEd, Inc. offers an excellent benefits package including 80 hours of vacation per year with an increase after 3 years, 12 paid holidays, 60 hours of sick leave, subsidized health care up to $9,000 per year, a 401(k) program with no participation fees.
• QuaverEd also offers full employer paid basic life, fertility, health advocate, teladoc, identity theft and a collegial, supporting atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees