Integrations Specialist
About The Position
Join us in continuing to transform payment processing! Our employees take personal responsibility for ensuring our merchants and vendor partners have the tools and guidance they need to be successful. If you are driven to help us create next-generation payment solutions, eager to effect change, and passionate about providing excellent customer support, we want to talk to you! The Integration Specialist should be eager to learn about our payment technology for software systems and assist our partners in implementing this technology toward the enhancement of their business. We are seeking an experienced, motivated individual to function as a core member of the Developer Support Department, leveraging business and technical skills to support the integration of new clients and partners to the Sola payment processing platform. This role is perfect for someone who has work experience in technology integration, who thrives on assisting others, is a problem solver, analytical, technical and has superb communication skills.
Requirements
- Self-starter, possessing enthusiasm and ability to function in a team environment
- Outstanding communication, presentation, organization, and interpersonal skills
- Exceptional ability to engage with customers in a consultative manner
- Project management, time management and organizational skills
- Proven troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
- Familiarity with Desktop and Web applications
Nice To Haves
- Experience with Windows and Linux environments
- Experience with APIs
- Understanding of SDKs
- Basic familiarity with software development and programming concepts
- Familiarity with basic web technologies including HTML, Java Script, and HTTPS
- Ability to understand complex business requirements and resolve complex issues
- Prior experience as an Implementation Consultant or Professional Services Consultant
- eCommerce knowledge and experience, including the functioning of shopping carts and eCommerce applications
Responsibilities
- Engage with clients to ensure a smooth transition to payment processing with Sola payment technologies
- Understand the customer's business and how they could best leverage the complete feature set of the Fidelity platform
- Serve as a liaison between business and technical aspects of projects
- Strategically introduce Sola’s complete capabilities to best support, and enhance customer business processes
- Troubleshoot and rectify issues to ensure complete customer satisfaction
- Rally internal resources as needed to ensure that all customer needs are being met
- Participate with internal departments during the development and deployment of new, value added platform features and functionalities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
