Integration Support Specialist

TEKsystems • Fort Wayne, IN

1d • $20 - $21 • Onsite

About The Position

TEKsystems currently has a 6 month contract-to-hire role as an Integration Support Specialist. The B2B Integration Support Specialist serves on a customer-centric first-level IT support team, responsible for analyzing and resolving challenges with our Sterling Integrator application and end user communications.

Requirements

• Tier 1 Support
• Customer Support/Service

Nice To Haves

• EDI

Responsibilities

• Implements Electronic Data Interchange (EDI) for our customer.
• Interacts via telephone and email with departments, supplier’s EDI and business staff contacts, software suppliers, and EDI Value Added Networks (VANs) to resolve EDI issues. There is also the occasional need to speak with members who use the X12 format to help resolve their issues.
• Use EDI translation software to monitor the daily processing of the EDI system and initiate the necessary actions to correct any EDI issues.
• Daily monitoring of EDI Errors and working with EDI trading partners to troubleshoot and correct. This includes but is not limited to:
• Check invoice errors
• Recover lost or rejected invoices.
• Reviews unacknowledged report and resolve problems with lost or delayed transmissions
• Review Advance Ship Notice error report and work with trading partner, purchasing or the appropriate Retail Service Center to correct error.
• Review 864 (credit authorization) reports for errors. Correct or contact a trading partner to resend.
• Monitor EDI translation and editor reports for all inbound and outbound transmission errors. Determine cause of error and initiate corrective action.
• Must be able to use all in-house and 3rd party tools to determine issues and errors.
• Review editor and translator errors for member purchase orders and invoices sent EDI. Contact members to initiate corrective action.
• Load and maintain Trading Partner profiles.
• Increase trading partner base.
• Work with user departments to identify and contact potential partners.
• Support of other corporate initiatives which include but are not limited to Vendor Portal.
• Participate, as needed, in Project meetings either as part of the team or in a consulting role
• Facilitate enterprise data communications with business partners including all member, vendor, Value Added Networks, financial, and Point of Sale communications as well as internal electronic communications

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed