Integration Specialist
About The Position
The Integration Specialist I is primarily responsible for setting up dealer integrations that facilitate incoming and outgoing inventory data feeds. The Integrations Specialist I is very detailed oriented and puts the customer first. The Integration Specialist I acts with a sense of urgency, provides consistent and timely customer follow-up, and effectively manages heavy workloads. Here is more of what you’ll get to do: Handle customer requests via email inbound/outbound calls Track work through Salesforce/CRM and regularly update cases with necessary details Evaluate accuracy of data integrations and data feed issues Complete work promptly and confirm requests before resolving Managing a daily queue of work and be flexible to handle requests as they occur Work with different departments in production / fulfillment within the project You’ll thrive in this role if you have: Experience/exposure to SQL / Relational Database Experience with VBScript Experience with JSON Strong technical knowledge base Excellent written and verbal communication skills Enjoys technical challenges and working to develop creative solutions
Requirements
- Experience/exposure to SQL / Relational Database
- Experience with VBScript
- Experience with JSON
- Strong technical knowledge base
- Excellent written and verbal communication skills
- Enjoys technical challenges and working to develop creative solutions
Nice To Haves
- Associate degree in computer/technology-related field
- Microsoft SQL Management Studio Server experience
- Comfortable working in a team and managing frequent interruptions
- Previous customer service experience (2+ years preferred)
- Familiar with reading technical documentation
- Familiar with CSVfix or command line tools to deal with CSV data
- Familiar with BitBucket and version control ( GIT)
Responsibilities
- Handle customer requests via email inbound/outbound calls
- Track work through Salesforce/CRM and regularly update cases with necessary details
- Evaluate accuracy of data integrations and data feed issues
- Complete work promptly and confirm requests before resolving
- Managing a daily queue of work and be flexible to handle requests as they occur
- Work with different departments in production / fulfillment within the project
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
