Integration Specialist

Avenue5 Residential•Phoenix, AZ

About The Position

Avenue5 is growing, and we are in search of an integration specialist join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow Invest in our associates to help them become the best version of themselves Approach every important decision with our associates in mind Celebrate our associates’ successes and encourage them to raise the bar even higher This role drives full operational adoption following integration by tracking outstanding tasks, supporting core property functions, and identifying risks or gaps beyond standard checklists by being on-site for extended periods, sometimes 3+ weeks. The specialist ensures consistent alignment with property management agreements, client directives, and Avenue5 standards, while supporting Operations and Portfolio Services leaders in achieving client expectations. Acting as a subject matter expert and trusted advisor, the role partners with property teams, operations leadership, and clients to translate contractual requirements into consistent execution and sustained operational performance.

Requirements

Four years or more of property management experience is required
Three years or more of direct management experience is required
Thorough understanding of local, state, and federal fair housing laws
High school diploma is required.
Maintain a consistently professional demeanor and appearance.
Ability to work independently with minimal supervision and prioritize effectively in a fast-paced, high-urgency environment.
Exercise sound judgment, make timely decisions, and adapt to ambiguity and evolving property needs.
Strong interpersonal, written, and verbal communication skills; ability to engage effectively with residents, clients, and all levels of leadership.
Proven organizational, time-management, and problem-solving capabilities.
Demonstrated ability to coach, mentor, and support associates with varying levels of experience.
Ability to manage stress and professionally de-escalate challenging or difficult situations.
Sensitivity to confidential information and adherence to company policies and safety requirements.
Intermediate proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel).
Ability to read, write, and communicate effectively in English.
Valid driver’s license, clean driving record, and current auto insurance required.
Extensive travel required (65–90%), including overnight and extended stays.
Roving position with variable schedules, including evenings, weekends, and holidays as needed.
On-call support may be required during staffing or operational gaps.

Nice To Haves

Prior experience in Yardi Voyager, RentCafé, RealPage, OneSite or other equivalent systems is preferred
Prior experience in Salesforce is preferred
Bachelor’s degree is preferred

Responsibilities

Integration Enablement & Operational Adoption Deploy to assigned properties to provide integration enablement support, including extended on-site assignments.
Track, manage, and drive completion of outstanding integration and operational tasks.
Support day-to-day property operations, including leasing, resident lifecycle activities, collections, marketing execution, and basic financial processes.
Identify operational gaps, risks, or compliance concerns not captured through standard tools or checklists.
Client, Contract & Leadership Support Ensure operational execution aligns with contractual obligations, client expectations, and Avenue5 standards.
Support Operations and Portfolio Services leaders in achieving client expectations.
Communicate confidently with property teams, operations leadership, and clients at all levels.
Act as a single point of contact during assigned enablement periods.
Training, Coaching & Performance Enablement Provide hands-on training, onboarding, and coaching for new or transitioning associates.
Support managers through remedial, refresher, and performance-improvement training.
Assess skill gaps, provide constructive feedback, and recommend development actions.
Continuous Improvement Share field insights and observations to improve integration, training, and operational standards.
Partner with Integrations, Operations, and Portfolio Services, if applicable, to support continuous quality improvement initiatives.