Integration Consultant I

DTCC Digital Assets•Tampa, FL

48d•Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Integration Consultant I within SIFMU Integration, is responsible for supporting the team with new member onboarding, account changes and supporting lifecycle activities. The team will interact directly with potential new clients, delivering prompt and professional guidance to applicants as they navigate through the entire onboarding process. Upon activation of membership, you will assist in processes and underpin the client account lifecycle including add-on accounts, products and services.

Requirements

Minimum of 4 years of related experience
Bachelor's degree preferred or equivalent experience
Demonstrated project management and application integration skills required, PMP certified desirable.
Minimum of 3 years of related experience preferably in the Financial Services industry with understanding of the Institutional Trade Flow and Trade Processing business e.g. STP and current securities industry initiatives
Must have extensive client facing experience with proven ability to effectively manage client expectations and concerns
Strong verbal and written communication skills to communicate information/issues clearly and succinctly to technical/non-technical colleagues and clients. Demonstrated problem-solving capability and analytical skills

Nice To Haves

Experience with similar business/application messaging systems and protocols highly desirable

Responsibilities

Support all aspects of the Client onboarding lifecycle across all DTCC stages
Participate in project kickoff meetings to align on expectations, timelines and overall results
Support the membership application process and manage all aspects of setups across Client Test and Production Environments
Drive client engagement/activities, answer questions on Membership Application Portal (MAP) process or coordinate with the vital people/groups to facilitate client conversations (ex. Legal, product)
Provide recommendations to clients' additional services if needed, such as file or message reporting
Provide test scripts and handle the client User Acceptance process
Schedule and lead regular small project status meetings with clients to provide project status updates
Support client activations by partnering with all internal parties to ensure readiness and successful transition to production
Proactively support clients on Day 1 of activation
Build and maintain strong relationships across all groups involved with the Client Onboarding process
Identify and implement opportunities for efficiencies by working across the Client Services Teams and overall DTCC Organization
Build and maintain project materials as needed (Project Status Reports, SOP, project plans, test plans, etc.)
Successfully engage in multiple client projects simultaneously

Benefits

Competitive compensation, including base pay and annual incentive.
Comprehensive health and life insurance and well-being benefits, based on location.
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

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