Customer Integration Consultant

The Standard • Portland, OR

4d

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary Act as a business lead for inbound and outbound data integration and/or enrollment systems, both for new & existing integrations of highest complexity. Manage internal and external resources to successfully conduct data re-implementation and change projects of the highest complexity. Manage & perform triage for data inquires and issues and act as subject matter expert to internal resources and customers. Provide informal leadership and support team and capability development.

Requirements

• Bachelor’s degree in business, or related field.
• 7+ years progressively responsible experience in systems administration, group insurance benefits, and customer-facing project management within the Health Benefits Industry, supplemental products (Life, Disability, Accident, Critical Illness, Absence Management, etc.) as well as API configuration utilizing Adeptia or other graphical user interface
• Intermediate proficiency with Microsoft Excel, database querying applications such as SQL Server and TOAD.
• Enrollment/absence case configuration experience with Workday, Selerix, ADP, Plansource or other Enrollment Benefit Administration Systems.
• Understanding basic database concepts and customer-facing project management, Jscript/Java script experience preferred.

Responsibilities

• Serve as a business consultant to internal teams, policyholders, and brokers, educating and advocating for data integration technology capabilities, specifically around API integrations.
• Communicate current and customer-specific integration options (APIs, SSO, EDI) and lead discussions on specifications and onboarding processes.
• Configure and test API integrations, providing support to the customer as needed.
• Conduct process gap analyses and collaborate with leadership to define priorities, strategic direction, and execute the data integration roadmap.
• Act as business lead for complex data integration implementations, including configuration, testing, and coordination with internal and external partners.
• Manage and resolve high-complexity integration issues, providing root cause analysis and acting as subject matter expert for internal and external inquiries.
• Lead projects to expand data onboarding and enrollment system capabilities, recommending improvements aligned with industry standards.
• Represent the organization in customer-facing presentations, finalist meetings, and vendor partnerships, serving as liaison and escalation point.
• Provide informal leadership through mentoring, coaching, and driving best practices, while developing new processes to enhance efficiency and customer experience.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees