Customer Integration Consultant

Standard Insurance Company • Portland, OR

3d

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This role serves as the business lead for complex inbound and outbound data integrations and enrollment systems. You will guide new and existing integrations, manage high‑complexity data projects, and act as a subject matter expert for internal teams and customers. The position includes triaging data issues, leading integration implementations, and supporting capability development across the team. You will also collaborate with partners, drive process improvements, and represent the organization in customer‑facing discussions. Ability to travel 5–10% as needed is a requirement of the role.

Requirements

• Bachelor’s degree in business or a related field.
• 7+ years of progressively responsible experience in systems administration, group insurance benefits, and customer‑facing project management within the health benefits industry.
• Experience with API configuration using Adeptia or similar graphical user interface tools.
• Intermediate proficiency with Microsoft Excel and database querying tools such as SQL Server or TOAD.
• Enrollment or absence case configuration experience with Workday, Selerix, ADP, PlanSource, or other benefits administration systems.
• Ability to travel 5–10% as needed.

Nice To Haves

• Understanding of basic database concepts and customer‑facing project management.
• Experience with JScript or JavaScript.

Responsibilities

• Lead complex data integration implementations, including configuration, testing, and coordination with internal and external partners.
• Serve as a business consultant to internal teams, policyholders, and brokers, educating and advocating for data integration capabilities (APIs, SSO, EDI).
• Manage and resolve high‑complexity integration issues, providing root cause analysis and subject matter expertise.
• Conduct process gap analyses and partner with leadership to define priorities and execute the data integration roadmap.
• Represent the organization in customer presentations, finalist meetings, and vendor partnerships while providing informal leadership and mentoring.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan.
• Any award depends on a variety of factors including individual and organizational performance.
• The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees