Integrated Customer Service Supervisor

CLEAResult

1d

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. The Supervisor, Integrated Customer Services is a high-impact leadership role responsible for overseeing a team of 20+ employees across 10+ client programs. This role ensures consistent delivery of performance, quality, and service level goals in a fast-moving, metrics-driven environment. This position requires a hands-on, business-first leader who can manage multiple priorities, drive accountability, and actively develop a team while ensuring operational excellence and client success. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. Our mission is to make a change by offering a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.

Requirements

• Prior leadership experience required (Supervisor or Team Lead level)
• 4+ years in customer service, contact center, or operations environments
• Strong multitasking, organization, and decision-making skills
• Proven ability to lead in a metrics-driven environment
• High reliability, punctuality, and accountability
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and data systems
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Nice To Haves

• Experience managing 15+ employees preferred
• Experience supporting multiple programs or clients strongly preferred
• Bilingual (English/Spanish) a plus

Responsibilities

• Lead, coach, and develop a team of 20+ employees across multiple client programs
• Own team performance, including productivity, quality, attendance, and engagement
• Ensure service levels, KPIs, and client deliverables are consistently met
• Act as escalation point for team and customer issues, resolving quickly and effectively
• Partner with Workforce Management to maintain proper staffing and performance alignment
• Monitor daily metrics and take real-time action to address gaps or risks
• Drive coaching, feedback, and performance improvement across the team
• Support process improvements to increase efficiency, quality, and customer satisfaction
• Ensure accurate reporting, documentation, and operational execution
• Operate with a business-first mindset, balancing people leadership with performance outcomes
• Be highly responsive, proactive, and solution-oriented in a fast-moving environment
• Take full ownership of team and operational results
• Lead with a hands-on approach—actively engaged in daily performance and support
• Drive accountability, urgency, and continuous improvement
• Partner with Manager and HR on performance management and hiring decisions
• Ensure adoption of process changes and program updates across the team

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees