Intake Worker

HELP USA • New York, NY

12d

About The Position

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk of becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary. As an Intake Worker, you’ll assess all new clients for program eligibility, answer and respond to inquiry calls, and provide program information to new and prospective clients. You’ll also collect, review, and process eligibility documentation for new clients. The Homebase program is a fast-paced environment and requires close attention to detail.

Requirements

• High School Diploma or equivalent OR equivalent experience and skills.
• Prior experience in case management, assessment counseling, and crisis intervention with excellent interviewing skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, demanding environment.
• Resourceful and detail-oriented, with strong decision-making and organizational skills
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Valid US driver’s license is a plus.

Responsibilities

• Providing a clear and concise explanation of Homebase services to clients and collecting and reviewing initial documentation to determine clients’ program eligibility.
• Verifying the presented housing crisis via housing court stipulations, rent demands, subsidy information, etc.
• Assisting clients with completion of all intake forms, completing the initial intake service plan, and entering intake information into the database.
• Referring clients to external agencies and organizations for financial assistance, legal services, and public assistance benefits as appropriate.
• Referring clients to financial, housing, and housing court workshops.
• Participating in program outreach by conducting presentations on the Homebase program at various community-based organizations.
• Establishing and maintaining relationships with internal and external agencies to assist clients with their housing crises.
• Preparing regular reports as required by regulatory agencies and ensuring that all client records comply with regulatory policies and procedures.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees