INTAKE SPECIALIST

Apis Services Inc•Norristown, PA

10d

About The Position

The Intake Specialist provides services in a responsive, compassionate, and respectful manner, demonstrating sensitivity to each individual’s presenting issues and unique circumstances. The role includes educating participants about available services, program expectations, and the full range of treatment options to empower informed decision-making. In addition, the Intake Specialist collaborates closely with outside funding sources to secure both initial and ongoing treatment authorizations, ensuring timely access to care and continuity of services.

Requirements

Bachelor’s degree or equivalent experience in social service or medical field, preferred.
One year of prior work experience. Prior intake/admission experience preferred.
Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint).
Ability to express complex information in a clear and concise manner.
Strong critical thinking, analytical, and problem-solving skills.
Highly organized and strong attention to detail.
OIG/Sanctions/Valenz
Maintain and abide by OSHA requirements and guidelines
Observes all Fire and Safety Policies and Procedures
Observes all Fiscal/Office/ HR Personnel Policies and Procedures
Observes all HIPAA Policies and Procedures and maintains confidentiality
Attends all required and scheduled trainings and meetings
Always maintain a professional demeanor and exercise good judgement in all areas of employment duties.
Current driver’s license, driver registration, and a functional vehicle
Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer
Has knowledge of each program
Knowledge of Office software programs
Individual must be able to meet the physical requirements of the job:
Sitting at a meeting table or desk – Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climbing steps - Driving a vehicle
Environment(s) is modern, well-lit office facilities in multiple locations
Multiple levels of stairs with access by elevator
ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE
Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety
Environments) is modern, well-lit office facilities in multiple locations

Nice To Haves

Prior intake/admission experience preferred.

Responsibilities

Organize and follow up with the Waiting List
Evaluate Prospective Clients (DDAP screening)
Review prospective clients with the supervisor
Submit prospective clients for Director and medical approval
Review the Doctor’s schedule and coordinate intake appointments accordingly
Complete Initial Paperwork with Client, including COE documentation where appropriate
Consent Forms
Initial Treatment Plan
ASAM
Coordinate with Fiscal re: Fee Agreements
Policy & Procedure
Intake productivity expectation to be scheduled out for 18 hours a week for intakes, subject to change as needed
Responsible for authorizations for funding source
Complete Admission Paperwork for County
Assign Patient Identification Number
Schedule all Intake appts and place in the scheduler
Add any new SCA-funded clients into the WITS system
Compile Patient Chart
Add Patient to Smart Management System
Follow through on dual enrollments for the incoming clients
Manage the dual-enrollment forms for other clinics
Make necessary changes to the chart based on the completed Intake Chart Audit
Complete required treatment notes/patient contacts as applicable
Assist staff with filing/scanning documentation into the patient's electronic health record
Assist CQI coordinator with data entry
Assist staff with care coordination efforts/follow-up with referring agencies
Assist with front desk coverage
Coordinate with the Director on outreach efforts/advertising efforts for patient recruitment
Complete the 30-Day Follow-ups
Complete Discharge Paperwork on unassigned clients
Manage all the incoming courtesy dosing
As assigned by the Director to ensure continuity of care and foster a supportive, nurturing environment for growth
All other duties as assigned