Intake Specialist
About The Position
Singleton Schreiber, LLP is seeking an Intake Specialist to work on our fast-growing team. Intake Specialists serve as the first point of contact for people seeking legal representation and play a critical role in driving revenue for the firm. The ideal candidate is goal-oriented and persuasive, all while maintaining empathy, compassion, and prioritizing the client experience above all. This will be an on-site position at our San Diego, CA office. Schedules: Monday- Friday 8:30am - 5:00pm PT with the flexibility to work holidays as needed. SALARY: $24.00-$27.00 per hour Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.
Requirements
- Bilingual in Spanish is preferred.
- The ability to work onsite and on weekends regularly.
- Candidates must possess a high school diploma and at least one year of sales experience.
- A successful candidate will be enthusiastic, responsive, detail-oriented, organized, have strong judgement, analytical, interpersonal, communication, and written skills.
- Candidates should be familiar with the ethical and confidentiality requirements of working in a law firm.
- This position requires the ability to work independently and in a team setting, manage high volume and time-sensitive workflow effectively and efficiently.
Nice To Haves
- Prior experience in the legal field is helpful, but not necessary.
Responsibilities
- Responding to inbound leads via phone and conducting a thorough intake interview.
- Qualifying leads based on litigation criteria.
- Sending retainers to qualified leads and walking clients through the process of signing with the firm.
- Diligently following up on wanted leads through a series of calls, texts, and emails.
- Sharing the firm's core values and competitive advantages with potential clients.
- Maintaining leads in the CRM with detailed notes and plans of action for follow-up.
- Consistently meeting or exceeding both team and individual goals.
Benefits
- 100% employer-paid health, dental, and vision insurance for employees and dependents
- $50,000 in life insurance provided at no cost
- 401(k) plan with 6% dollar-for-dollar employer match after probationary period
- Generous paid parental leave for birth, adoption, or fostering
- Dependent care reimbursement up to $3,500/month
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Monthly commuter reimbursement up to $100 for public transportation
- Home office reimbursement: $150 for a desk, $150 for a chair (one-time)
- $25 work-from-home allowance each pay period for hybrid and remote staff
- Up to $5,250/year in tuition reimbursement for professional development
- State bar and approved professional association dues covered
- $30 Grubhub lunch credit every first Friday of the month
- Community engagement support: matching donations to 501(c)(3) nonprofits and encouragement of volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
