Intake Specialist - Bilingual
About The Position
Looking to become a team member at a top tier award winning personal injury law firm? What is the role: Initial point of contact for clients by phone, text, and email Establish immediate rapport and assess potential cases, determining whether to move forward Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping Gather and review documents , photos, and other pertinent case information to support the legal team’s review Send and manage contingent fee agreements and client releases using our electronic platforms Issue decline letters within one day for non-viable cases · Office – onsite role · Shift Hours are Monday thru Friday 9am – 6pm Compensation and Benefits package: $49-58k plus bonus Comprehensive benefit package Medical, dental, and vision Paid Time Off (PTO) 401k with match Pet-friendly campus Requirements What do I need to bring to the table: Minimum of 2 years as an Intake Specialist or in a related role at a personal injury law firm preferred Conveys confidence and empathy with potential clients Exceptional communication skills , both verbal and written, with the ability to handle sensitive information discreetly Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment Comfortable working independently and as part of a supportive team Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus Bilingual fluency in Spanish and English required You will be a fit if you exemplify our Core Values: · Committed – fearless, driven, accountable, resilient · Mindful – measured, prudent, critical thinking, results oriented problem solvers · Agile – continually improve, love to learn, flexible, creative · Collaborative – kind, authentic, fun, compassionate, team player who loves to win Salary Description $49-58k
Requirements
- Minimum of 2 years as an Intake Specialist or in a related role at a personal injury law firm preferred
- Conveys confidence and empathy with potential clients
- Exceptional communication skills , both verbal and written, with the ability to handle sensitive information discreetly
- Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment
- Comfortable working independently and as part of a supportive team
- Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
- Bilingual fluency in Spanish and English required
Nice To Haves
- Experience with Microsoft Office; familiarity with Lead Docket and Filevine is a plus
Responsibilities
- Initial point of contact for clients by phone, text, and email
- Establish immediate rapport and assess potential cases, determining whether to move forward
- Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
- Gather and review documents , photos, and other pertinent case information to support the legal team’s review
- Send and manage contingent fee agreements and client releases using our electronic platforms
- Issue decline letters within one day for non-viable cases
Benefits
- Medical
- dental
- vision
- Paid Time Off (PTO)
- 401k with match
- Pet-friendly campus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
