Bilingual Intake Specialist

Acenda•Glassboro, NJ

8d•$21

About The Position

If you want to make a living by making a difference, join Acenda as an Intake Specialist Job Title: Bilingual Intake Specialist $1000 Sign-on Bonus! About Acenda Integrated Health Acenda Integrated Health provides 100+ behavioral health programs, including mental health services, crisis care, substance use recovery, family therapy, maternal and pediatric support, and residential programs across New Jersey. Our team enjoys competitive benefits, work-life balance, professional development, and team engaging events. Acenda is recognized as a multi-year Top Workplace by USA Today and The Inquirer and a Top Workplace Culture award winner for Work-Life Balance as well as Joint Commission accredited and certified by MHCA and the New Jersey Alliance for Children, Youth, and Families. Join #TeamAcenda and make a lasting impact. Job overview This Intake Specialist participates in program and department initiatives to support overall program reach and impact. The position ensures high program performance by managing incoming referrals, assessments, and inquiries, while triaging calls and streamlining requests with a strong focus on exceptional customer service. The incumbent schedules appointments, prioritizes client needs based on urgency, and connects individuals with appropriate community resources. As an integrated health organization, Acenda values the use of evidence-based practice or EBP's. Program Info Works in tandem with Connecting NJ, but is part of the broader Family Connects NJ initiative, which aims to improve maternal and infant health outcomes in New Jersey. It emphasizes community alignment and collaboration among various stakeholders to ensure families have access to the resources they need to thrive.

Requirements

High School Diploma required.
Electronic Health Record experience preferred.
Exceptional computer skills.
Bilingual in English/Spanish required

Nice To Haves

Electronic Health Record experience preferred.

Responsibilities

Participates in all program and department initiatives to support overall program reach
Ensure high performance of programs and management of incoming program referrals, assessments, and inquiries.
Works to triage calls, and streamline requests while providing the highest level of customer service.
Will manage scheduling appointments, prioritizing a client's needs according to urgency, and provide community resources

Benefits

An Innovative culture that encourages you to grow and learn with the agency
Mission-driven core
Health, Vision and Dental coverage for you and your family
401(k) with 100% employer match on the first 5% of comp
Generous time-off
Life Insurance
Flexible Spending Accounts
Employee Assistance Program
Year-end bonuses
Acenda Integrated Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.