Intake Specialist, Access
About The Position
JFS is looking for a compassionate, mission-driven individual to join the Access team as the Intake Specialist In this role, you have the opportunity to use your customer service skills and resource navigation experience to make a meaningful difference in your community and help change lives across San Diego. The Intake Specialist plays an integral role on the team and supports the entire agency by being responsible for receiving and responding to all incoming client inquiries in a timely manner and connecting clients to services at JFS and in the broader community. This position reports directly to the JFS Access Supervisor and works closely with the Access and Resource Navigation Team and the rest of the Nutrition and Aging Care Services Division.
Requirements
- High School Diploma
- Minimum of one year of experience in a customer service role
- Experience in working with stressed clients, often in some level of urgency
- Ability to provide professional and friendly customer service in a fast-paced environment
- Comfort working in an environment where multiple languages are spoken
- Sensitivity to cultural differences present in the organizations/programs service population
- Understanding of the low-income population and the concept of trauma informed care
- Desire to work in an integrated team environment
- Ability to show an unconditional positive regard for clients who turn to JFS for support
- Proficiency in Microsoft Suite programs
- Experience in utilizing client records system
Nice To Haves
- Bilingual/Bicultural candidates preferred
- Bachelor’s degree (in a human services field) preferred
- Prior experience in the non-profit sector
- Experience working with individuals and families facing economic challenges
Responsibilities
- Respond to incoming calls and web inquiries for services
- Conduct initial assessment to identify needs, safety concerns, and/or barriers to accessing services
- Screen and refer callers to appropriate internal and external referrals
- Maintain clear and timely documentation of all communication in electronic client record system
- Provide a consistently high level of customer service
- Cultivate relationships and work collaboratively with other JFS program staff
- Maintain thorough knowledge of JFS programs and eligibility requirements, as well as community resources
- Follow up with client referrals as appropriate
- Flexibly respond to evolving program models and client needs
- Ensures compliance with HIPAA regulations
Benefits
- Comprehensive, low-cost healthcare coverage for employees
- Generous employer 401(k) contributions
- Employer-covered life insurance
- Paid vacation time and sick leave
- 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
- 2 Wellness Days to be taken any time during the year to support employees’ mental wellness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
