Intake Services Specialist

Hearst • Dallas, TX

4d

About The Position

Homecare Homebase is searching for an Intake Specialist to join our Clinical Operations Services team, helping drive best in class Clinical Operations outsourcing services. This exciting opportunity will include providing outsourced intake services that drives an ROI for our clients, enhancing the value proposition of the EMR solution, and the Homecare Homebase brand. This will allow the homecare provider to continue to focus on their exceptional patient care services. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Intake Specialist you will perform the referral intake process on the behalf of contracted clients and ensure that all service level agreements are being met. This is a full time position with robust benefits and an exceptional company culture. Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Intake Specialist supports this mission by providing quality, accuracy, and timeliness of all functions of the intake services division.

Requirements

• Bachelor's Degree, preferred
• 2 years Home Health intake, medical records or scheduling experience
• Home Health intake or office manager experience, preferred
• Proficient computer skills
• Knowledgeable in use of Outlook Email, MS Teams, MS Word, MS Excel, MS PowerPoint
• Knowledgeable in Home Health agency administrative operations and regulatory requirements
• Experience with HCHB software workflow
• Experience with online e-fax and referral portals, Worldview, Forcura
• Ability to organize and prioritize tasks
• Ability to communicate professionally, both written and verbal communication
• Exceptional customer service skills with both internal and external customers
• Ability to work after hours and weekends, as needed

Responsibilities

• The performance of all referral intake duties:
• Receive referral documentation from referral source portal, e-fax or agency staff
• Review and evaluate referral documentation for appropriateness based on regulatory and payer requirements as well as agency policies and procedures
• Performance of accurate data entry and document attachment creating patient's medical record
• Timely completion of all intake workflow stages in HCHB, including coordination notes in accordance with agency policies
• Confirm validity and accuracy of patient demographics, physician, and payer information
• Collaborate closely with Authorization department to assure timely confirmation of payer eligibility for all ordered disciplines and services
• Provide timely, updated communications with agency leadership, managers, schedulers and sales
• Initiate communication with referral sources to resolve referral documentation issues
• Initiate contact with patients or caregivers as necessary to complete the intake process
• Understand the use of HCHB analytics and intake dashboard reports as required for development and monitoring of intake KPI

Benefits

• Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.
• Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.
• A Leader who cares. President Luke Rutledge has continued the mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
• Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands.
• A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level