Intake Screener - Stay Housed LA Program

Neighborhood Legal Services of Los Angeles County • Glendale, CA

19h • $43,000 - $51,000 • Hybrid

About The Position

Stay Housed L.A is a partnership between Los Angeles County, the City of Los Angeles and local community and legal service providers to implement a county-wide right to counsel program. Together, we provide the tenants of Los Angeles County with a range of services from providing legal information and resources and in some cases, providing representation in court eviction proceedings. The intake screener position is a critical role on our team with duties that include calling clients, conducting client interviews, collecting compliance documents and tracking client data.

In this role, you would report to the Associate Supervising Attorney. This position is non-exempt.

Requirements

• Strong organizational skills.
• Strong listening and communication skills.
• Working knowledge of Microsoft Outlook, Word and Excel, business communication platforms, and web-based case management platforms.
• Passion for NLSLA mission and demonstrated commitment to advocating for the legal rights of low-income individuals.
• Passion, empathy, and compassion for supporting people from different lived experiences.

Nice To Haves

• Prior experience in a legal aid law firm or non-profit organization.
• Are bilingual in Spanish, due to the high number of Spanish-speaking residents in the community, or in any of the other Los Angeles threshold languages, which is highly valued in our community outreach efforts.

Responsibilities

• Responsible for working collaboratively with housing attorneys and paralegals to provide advocacy and litigation support including conducting client interviews and intakes.
• Coordinate with clients to obtain critical documents required for our grants including immigration, financial and asset information.
• Maintain client files and important documents, ensuring regular communication with clients.
• Picking up court documents from the court, scanning and providing to advocates.
• Providing legal information, referrals and resources to clients.
• Must be familiar with court filings and rules.
• Comply with contractual requirements and ensure proper documentation and tracking of case files in accordance with program and grant requirements.
• Will work directly with program clients.
• Will assist with reports and other program needs.
• This position is designated as hybrid. Employees are required to work on-site a minimum of two (2) days per week, with the remaining time eligible for remote work as business needs allow. Specific in-office days may be set by the department or manager to support team collaboration and organizational priorities.
• Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required.

Benefits

• Competitive Salary: $43,000–$51,000, based on experience.
• Generous Time Off:15 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave.
• Comprehensive Benefits:
• Medical, dental, and vision insurance with a variety of plan options.
• Basic Life and AD&D Insurance, Long-Term Disability Insurance.
• 403(b) retirement plan with employer contributions and options for voluntary contributions.
• Monthly bilingual supplement for qualified employees.
• A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.
• Perks: Technology reimbursement to help you stay connected and equipped to do your best work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed