Intake Operational Trainer / Remote

Res-Care, Inc.•Duluth, GA

54d•$37 - $44•Remote

About The Position

The Intake Operational Trainer is responsible for educating new and existing Intake team members on Amerita's processes, systems, and compliance requirements. This role provides intensive training to local and regional pharmacy sites, ensuring staff are proficient in referral processing, insurance verification, documentation standards, and compliance with state, federal, and accreditation requirements. The Trainer supports operational consistency, drives adoption of best practices, and ensures Intake staff are equipped to provide timely and accurate referral management that supports Amerita's patient care and business objectives. Schedule:Monday - Friday 8:30am - 5:00pm

Requirements

Bachelor's Degree in Learning and Development, Business, Management, Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare, required
Pharmacy Technician Certification or in process, required
One to three years' experience in specialty pharmacy, preferred
One to three years' experience in a healthcare leadership role, preferred
Three to five years' pharmacy experience required
Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
Computer experience to include adjudication and billing software, and the ability to learn the Company's software system
Ability to define problems, collect data, establish facts, and draw valid conclusions
Excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self- discipline, attention to detail, and the ability to maintain strict confidentiality
Bachelor's Degree in Healthcare Administration, Business, Learning & Development, or related field preferred; equivalent experience considered.
Pharmacy Technician Certification (CPhT) or relevant healthcare intake experience required.
3-5 years of experience in healthcare intake, infusion pharmacy, or specialty pharmacy operations.
Strong knowledge of insurance verification, referral processing, and compliance requirements.
Excellent verbal/written communication, facilitation, and interpersonal skills.
Proficient in Microsoft Office Suite and pharmacy/intake software platforms; LMS experience preferred.
Ability to travel up to 60-70% to pharmacy sites nationwide.
Training & Facilitation
Compliance & Regulatory Knowledge
Operational Expertise in Intake/Referral Management
Communication & Interpersonal Effectiveness
Analytical & Problem-Solving Skills
Adaptability in Fast-Changing Environments

Nice To Haves

Certification through the Association for Talent and Development (ATD) preferred
Certified Professional in Training Management (CPTM) designation preferred
Prior training/education experience strongly preferred.

Responsibilities

Delivers structured onboarding and continuing education programs for Intake staff across pharmacy sites
Provides hands-on, on-site training for new pharmacy launches, expansions, or remediation needs
Develops and maintains training materials, SOPs, job aids, and e-learning modules
Facilitates refresher courses to address compliance updates, workflow changes, or system enhancements
Ensures all training aligns with Amerita policies, HIPAA, URAC/ACHC/Joint Commission standards, and payer requirements
Creates and administers assessments to validate staff competency post-training
Identifies gaps in compliance or performance and deliver targeted corrective training
Collaborates with Compliance and Quality teams to integrate new regulations into training
Serves as a subject matter expert (SME) on intake processes, referral workflows, and insurance verification
Trains staff on accurate documentation, referral turnaround expectations, and communication standards
Conducts audits and monitoring of staff performance post-training to ensure adoption and retention
Partners with site leaders to develop strategies for improving referral accuracy, timeliness, and intake efficiency
Continuously update training programs to reflect operational best practices and system changes
Tracks and report on training participation, completion, and impact on performance metrics
Incorporates adult learning methodologies and interactive training techniques to maximize retention
Strategizes new methods to increase knowledge retention and employee engagement during training