Intake Office Coordinator

The Lisinski Law Firm•Naperville, IL

4h•Onsite

About The Position

This is the "Red Carpet" of the Lisinski Law Firm. You aren’t just a coordinator; you are the first face and voice a family interacts with when they are fighting for their future. We don't do "basic" customer service here—we provide a high-stakes, high-empathy experience. As the Intake Office Coordinator in Naperville, you are the engine of the intake process. You’ll be managing the chaos of a busy office—handling everything from FBI fingerprint submissions to ensuring our welcoming area is pristine—all while maintaining a bilingual flow between departments. If you're someone who gets a thrill from "ruthless attention to detail" and can pivot from a complex client inquiry to an inventory check without breaking a sweat, you belong here. If you’re just looking for a desk job to hide behind, keep scrolling.

Requirements

Bilingual Proficiency: You must be fluent in both Spanish and English (verbal and written).
Experience: 1–3 years of experience in customer service is preferred.
Education: High school diploma or equivalent experience.
Technical Skills: Proficient in Microsoft Office Suite and comfortable learning case management systems.
Soft Skills: You possess "ruthless attention to detail," excellent organizational skills, and the ability to multitask and prioritize work independently.

Responsibilities

Client Welcome & Experience: Greet and assist clients upon arrival, providing a "red-carpet" experience and ensuring the welcoming area is clean and organized.
Intake Support: Conduct initial assessments, gather necessary information, and verify client documentation.
Technical Processing: Take client fingerprints, submit them to the FBI, and scan/upload all authorization forms and contracts into the case management system.
Logistics & Admin: Prepare intake folders and mail Welcome Kits; manage office supply inventory and collect client payments following safety procedures.
Communication: Answer and direct incoming calls, confirm or reschedule client appointments, and coordinate communication between multiple departments.